Last Mile Operations Lead — Shift Manager

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Toluca; On-site; MXN 350,000 - 550,000; Full time

Job summary

Amazon in Toluca, MX seeks a Station Manager to lead the delivery station operations, ensuring safety, quality, and efficiency. You will manage a team of Process Assistants and DSPs, coordinate daily tasks, and drive improvements across the station.

The role requires fluent Spanish, strong English, and 2+ years of management experience, with flexibility for varying shifts and weekend coverage as needed.

Qualifications

• Fluent in Spanish, both written and spoken.
• Fluent in English and able to follow directions in English.
• 2+ years of direct management experience.
• 3+ years of general experience in operations or logistics.

Responsibilities

• Provide day-to-day management of the delivery station and teams.
• Lead safety, service quality, customer experience, and productivity.
• Coordinate staffing, training, and task delegation for process assistants and DSPs.
• Identify and implement process improvements and Lean initiatives.

Skills

Spanish fluency

English fluency

People management

Operations coordination

Job description

Amazon in Toluca, MX seeks a Station Manager to lead the delivery station operations, ensuring safety, quality, and efficiency. You will manage a team of Process Assistants and DSPs, coordinate daily tasks, and drive improvements across the station.

The role requires fluent Spanish, strong English, and 2+ years of management experience, with flexibility for varying shifts and weekend coverage as needed.