Shift Area Manager, Last Mile Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Toluca; On-site; MXN 350,000 - 550,000; Full time

Job summary

Amazon in Toluca, MX seeks a Station Manager to lead the delivery station operations, ensuring safety, quality, and efficiency. You will manage a team of Process Assistants and DSPs, coordinate daily tasks, and drive improvements across the station.

The role requires fluent Spanish, strong English, and 2+ years of management experience, with flexibility for varying shifts and weekend coverage as needed.

Qualifications

• Fluent in Spanish, both written and spoken.
• Fluent in English and able to follow directions in English.
• 2+ years of direct management experience.
• 3+ years of general experience in operations or logistics.

Responsibilities

• Provide day-to-day management of the delivery station and teams.
• Lead safety, service quality, customer experience, and productivity.
• Coordinate staffing, training, and task delegation for process assistants and DSPs.
• Identify and implement process improvements and Lean initiatives.

Skills

Spanish fluency

English fluency

People management

Operations coordination

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Station Manager with the chance to be based in Toluca, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES: You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today. Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operation and driver’s dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.

BASIC QUALIFICATIONS

• Speak, write, and read fluently in Spanish
• Bachelor's degree, or 2+ years of Amazon experience
• 2+ years of direct management experience
• 3+ years of general experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Flexibility to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• 2+ years of equivalent, or 2+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experienceExperience managing teams of 20 people or greater
• 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
• 3+ years of supply chain experience

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