L2 Support Engineer — Unix/SQL, Java & RCA

NTT America, Inc.; Ciudad de México; On-site; MXN 400,000 - 650,000; Full time

Job summary

NTT DATA in Mexico City is seeking a L2 Support Specialist to join our team in CDMX. You will actively provide support for L2 issues with detailed analysis and contribute to code fixes and rigorous testing where required.

The ideal candidate has strong knowledge of Unix, SQL and scripting languages, plus experience in Java development and application support, and will collaborate across global teams to drive continuous improvement.

Qualifications

• 3+ years of relevant experience in application maintenance and support.
• Unix, SQL and knowledge of other scripting languages.
• Knowledge of programming language – preferably Java

Responsibilities

• Actively provide support for resolution of L2 issues with detailed analysis.
• Help in code fixes and rigorous testing where required.
• Work on supporting Product servers and clients on cutting-edge platforms.
• Contribute to our continuous improvement and continuous delivery.
• Perform detailed RCA of issues in production, and implement corrective actions.
• Validated collaboration and communication skills, being able to lead in a global environment

Skills

Unix

SQL

Scripting languages

Java

Job description

NTT DATA in Mexico City is seeking a L2 Support Specialist to join our team in CDMX. You will actively provide support for L2 issues with detailed analysis and contribute to code fixes and rigorous testing where required.

The ideal candidate has strong knowledge of Unix, SQL and scripting languages, plus experience in Java development and application support, and will collaborate across global teams to drive continuous improvement.