Support Specialist I: Spending Accounts & Cobra

AptaChem Consulting LLC; Región Centro; On-site; MXN 357,000 - 670,000; Full time

Job summary

NTT DATA in Guadalajara, Jalisco, Mexico, is seeking an experienced L2 Application Support Engineer with a strong background in Java, Unix, and SQL. In this role, you will support product servers and client platforms on cutting-edge infrastructure and collaborate with global cross-functional teams to drive continuous delivery and system performance improvements.

The ideal candidate has 3+ years in production support, Unix/Linux proficiency, advanced SQL, and scripting experience with Shell or

Qualifications

• 3+ years of experience in application maintenance and production support.
• Strong proficiency in Unix/Linux environments and advanced SQL queries.
• Scripting knowledge (e.g., Shell, Python, or Bash).
• Excellent communication and collaboration skills in a global workspace.

Responsibilities

• Actively provide tier-2 support for complex production issues with detailed analysis and RCA.
• Assist with code fixes and perform rigorous testing before deployment.
• Support product servers and client platforms on advanced infrastructure.
• Contribute to CI/CD workflows and focus on application performance and efficiency.
• Collaborate within regional and global teams, providing technical feedback to Core Development teams.
• Implement corrective actions for production environment issues to prevent recurrence.

Skills

Java

Unix/Linux

SQL

Shell/Python scripting

Communication

Job description

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
We are currently seeking a L2 JAVA Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Role Overview
We are seeking an experienced L2 Application Support Engineer with a strong background in Java, Unix, and SQL. In this role, you will support product servers and clients on cutting‑edge platforms, collaborate with global cross‑functional teams, and contribute directly to our continuous delivery and system performance enhancements.

Responsibilities

• Issue Resolution: Actively provide tier‑2 support for complex production issues, delivering detailed technical analysis and root cause analysis (RCA).
• Bug Fixes & Testing: Assist with code fixes and execute rigorous testing to ensure stability before deployment.
• System Maintenance: Support product servers and client platforms on advanced infrastructure.
• Continuous Improvement: Contribute to CI/CD workflows and focus daily on enhancing application performance and operational efficiency.
• Team Collaboration: Work effectively within a regional and global team setup, providing valuable technical feedback and support to Core Development teams.
• Incident Management: Implement definitive corrective actions for production environment issues to prevent recurrence.

Basic Qualifications

• Experience: 3+ years of professional experience in application maintenance and production support roles.
• Database & OS: Strong proficiency in Unix/Linux environments and writing advanced SQL queries.
• Scripting & Automation: Proven knowledge of scripting languages (e.g., Shell, Python, or Bash).
• Core Technical Skills: Practical programming knowledge in Java and experience debugging Java‑based applications.
• Soft Skills: Demonstrated communication and collaboration skills, with the ability to take ownership and lead initiatives in a global workspace.

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.