L2 Support Specialist

NTT DATA, Inc.; Ciudad de México; Hybrid; MXN 240,000 - 420,000; Full time

Job summary

NTT DATA, Inc. in CDMX is seeking an L2 Support Specialist to join our team. You will actively provide support for resolution of L2 issues with detailed analysis and help in code fixes and rigorous testing where required.

The ideal candidate has good knowledge of Unix, SQL and scripting languages, experience in Java development, and the ability to collaborate with global teams to improve delivery and performance of product servers and clients.

Qualifications

• 3+ years of relevant experience in application maintenance and support.
• Unix, SQL and knowledge of scripting languages.
• Knowledge of programming language – preferably Java.

Responsibilities

• Actively provide support for resolution of L2 issues with detailed analysis.
• Also help in code fixes and rigorous testing where required.
• Work on supporting Product servers and clients on cutting-edge platforms.
• Contribute to our continuous improvement and continuous delivery
• Continually focus on enhancing the performance of the applications
• Work effectively in collaboration with other team members
• Provide technical feedback and support to Development teams
• Perform detailed RCA of issues in production, and implement corrective actions
• Validated collaboration and communication skills, being able to lead in a global environment

Skills

Unix

SQL

Scripting languages

Java development

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a L2 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required

Good knowledge of Unix, SQL and scriptng languages

Experience in Java development and application support.

Work on supporting Product servers and clients on cutting-edge platforms.

Contribute to our continuous improvement and continuous delivery

Continually focus on enhancing the performance of the applications

Work effectively in collaboration with other team members

Provide technical feedback and support to Development teams

Perform detailed RCA of issues in production, and implement corrective actions

Validated collaboration and communication skills, being able to lead in a global environment

Basic Qualifications:

• 3+ years of relevant experience in application Maintenance and Support.
• Unix, SQL and knowledge of other scripting languages
• Knowledge of programming language – preferably Java

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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