L2 Production Support

Capgemini; Monterrey, Aguascalientes; Presencial; MXN 549.551 - 915.918; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits package

Collaborative and inclusive work environment

Descripción de la vacante

A leading consulting firm is seeking a Mid-Senior level L2 Support Engineer in Mexico. The role involves analyzing application issues, managing incidents, and effectively communicating with stakeholders. Candidates should have hands-on experience with SQL, Unix, and debugging Java code. Join a company that values diversity and offers a competitive compensation and benefits package.

Formación

• Experience as a L2 support engineer.
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt.
• Ability to work under pressure, quality-oriented and results-driven.

Responsabilidades

• Analyze and resolve application issues with team members.
• Identify defects and discrepancies through debugging and log analysis.
• Manage incidents and communicate with stakeholders.

Conocimientos

L2 support engineering

SQL (Pl/SQL)

Unix and Shell Scripting

Java Code debugging

Descripción del empleo

Industry - Sector: Financial Services – Banking

What you’ll do?

• Work actively with team members to analyze and resolve application issues.
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.

What you’ll bring:

• Experience as a L2 support engineer
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
• Hands‑on experience in SQL (Pl/SQL), Unix and Shell Scripting
• Hands‑on Read and Debug Java Code

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value‑added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business Experience™ , and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on‑boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands‑on, planning for your growth, both horizontally and vertically.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

IT Services and IT Consulting, Banking, and Financial Services