Java L2/L3 Support

Capgemini; Aguascalientes; Presencial; MXN 350.078 - 525.118; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning opportunities

Community engagement initiatives

Well-being programs

Descripción de la vacante

Capgemini seeks an L2 Production Support Engineer in Aguascalientes to provide critical support and ensure the stability of banking applications. This role involves troubleshooting across application and infrastructure layers, managing incidents, and executing SQL queries.

A successful candidate will possess strong problem-solving skills and work collaboratively within cross-functional teams. Opportunities for career development and participation in community engagement activities are also available at Capgemini.

Formación

• Experience in L2 Production Support for banking applications.
• Strong problem-solving skills and analytical thinking.
• Ability to work in a fast-paced production environment.

Responsabilidades

• Provide end-to-end L2 Production Support for banking applications.
• Own incident lifecycle management, ensuring timely resolution.
• Proactively monitor batch jobs and Unix/Linux processes.

Conocimientos

Incident lifecycle management

SQL querying (PL/SQL)

Unix/Linux process monitoring

Analytical thinking

Problem-solving

Educación

Bachelor's degree in Computer Science or related field

Herramientas

SQL

Unix/Linux

Descripción del empleo

# Java L2/L3 SupportAguascalientesApply for this job* Permanent* Experienced Professionals* Software Engineering* ID 456756-en\_US*L2 Production Support*Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.**Your Role**As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast-paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.**Responsibilities & Scope*** Provide end-to-end L2 Production Support for banking applications, ensuring system stability, availability, and performance* Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes* Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution* Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues* Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures**Your Profile*** Client-centric mindset: Communicates with clarity and purpose, translating complex technical challenges into meaningful business impact for stakeholders.* Problem-solving agility: Approaches incidents with curiosity and precision, leveraging analytical thinking to diagnose, troubleshoot, and resolve issues efficiently.* Collaborative spirit: Works seamlessly across global, cross-functional teams, building strong partnerships to drive outcomes and continuous improvement.* Ownership & accountability: Takes responsibility end-to-end, ensuring reliable service delivery and proactive management of production environments.* Continuous improvement mindset: Embraces innovation, automation, and learning to enhance system performance, optimize processes, and elevate support practices.**What you’ll love*** Join global employee networks that promote engagement, development, and belonging.* Access continuous learning through internal academies, certifications, and mentorship.* Well-being hub and different wellbeing initiatives**Need to know**Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.**About Capgemini**Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.