Unix/Linux Support Engineer - Hybrid in CDMX/GDL

Capgemini Engineering; Aguascalientes; Presencial; MXN 335.000 - 558.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity networks

Continuous learning

Mentorship programs

Descripción de la vacante

Capgemini Engineering is seeking an IT Operations Engineer to monitor and respond to platform alerts and production incidents in Unix/Linux environments, troubleshoot issues, and execute recovery actions to restore services quickly.

You will coordinate with resolver teams, maintain operational documentation and shift handover notes, escalate recurring or complex issues, and contribute to platform stability improvements in a dynamic, 24/7 operations setting.

Formación

• 2–5 years of experience supporting Unix/Linux environments.
• Hands-on administration and troubleshooting with Red Hat, Ubuntu or CentOS.
• Strong command-line skills and knowledge of Linux.
• Understanding monitoring tools, alert management, and incident response processes.
• Basic networking knowledge and familiarity with ITIL Incident, Change and Problem Management.

Responsabilidades

• Monitor and respond to platform alerts and production incidents in Unix/Linux environments.
• Troubleshoot system issues and execute recovery actions to restore services quickly.
• Coordinate with resolver teams and stakeholders to resolve operational incidents.
• Maintain operational documentation, support records, and shift handover notes.
• Escalate recurring or complex issues and contribute to platform stability improvements.

Conocimientos

Unix/Linux

Red Hat

Ubuntu/CentOS

Command-line

Monitoring tools

Incident management

Networking basics

ITIL processes

Bash scripting

Azure/AWS/GCP

Herramientas

Bash scripting

Azure

AWS

GCP

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Monitor and respond to platform alerts and production incidents in Unix/Linux environments.
• Troubleshoot system issues and execute recovery actions to restore services quickly.
• Coordinate with resolver teams and stakeholders to resolve operational incidents.
• Maintain operational documentation, support records, and shift handover notes.
• Escalate recurring or complex issues and contribute to platform stability improvements.

Your Profile

• 2-5 years of experience supporting Unix/Linux environments.
• Hands-on experience with Red Hat, Ubuntu, or CentOS administration and troubleshooting.
• Strong command-line skills and knowledge of Linux operating systems.
• Understanding monitoring tools, alert management, and incident response processes.
• Basic networking knowledge and familiarity with ITIL processes (Incident, Change, and Problem Management).

Nice to Have

• Experience supporting production environments in a 24/7 operations model.
• Knowledge of shell scripting (Bash).
• Exposure to cloud platforms such as Azure, AWS, or GCP.
• Experience with automation or configuration management tools.
• Familiarity with enterprise monitoring solutions.

What you'll love

• Contribute to building a better future for people, planet, and society.
• Thrive in a diverse, respectful, and inclusive environment.
• Access continuous learning through internal academies, certifications, and mentorship.
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.
• A culture anchored in our Fun and Team spirit values.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.