Mainframe Application Support Engineer - Hybrid in CDMX or GDL

Capgemini Engineering; Aguascalientes; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a capable production support professional to sustain BAU operations and resolve incidents with timely escalation. The role requires a Bachelor’s degree in Computer Sciences or equivalent, strong mainframe fundamentals, TSO/ISPF know-how, and proven ticket management skills.

English proficiency is essential for collaboration with global teams. This position offers exposure to financial services tech, meaningful projects, and continuous learning within Capgemini’s

Formación

• Bachelor Degree in Computer Sciences or Equivalent.
• Mainframe support fundamentals and TSO/ISPF working knowledge.
• Production support discipline and ticket management.
• Incident triage, escalation, and root-cause support.
• Strong documentation and handover skills.
• Financial services technology exposure preferred.
• Ensure stable BAU support with consistent incident handling and timely escalation.
• Conversational English.

Conocimientos

Mainframe support

TSO/ISPF

Incident triage

Documentation

English communication

Educación

Bachelor Degree in Computer Sciences or Equivalent

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.

Your Profile

• Bachelor Degree in Computer Sciences or Equivalent
• Mainframe support fundamentals and TSO/ISPF working knowledge.
• Production support discipline and ticket management.
• Incident triage, escalation, and root-cause support.
• Strong documentation and handover skills.
• Financial services technology exposure preferred.
• Ensure stable BAU support with consistent incident handling and timely escalation.
• Conversational English
  
  

What You´ll Love

• Work on meaningful projects that use technology to solve real-world challenges.
• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
• Access continuous learning through internal academies, certifications, and mentorship.
  
  

About Capgemini

Capgemini is an AI-powered global business and technology transformationpartner, delivering tangible business value. We imagine the future oforganizations and make it real with AI, technology and people. With ourstrong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-to endservices and solutions with our deep industry expertise and strongpartner ecosystem, leveraging our capabilities across strategy, technology,design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment, so there is nodiscrimination based on race, sex, sexual orientation, gender identity orexpression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience forthe position.