Support Analyst - Hybrid in CDMX or GDL

Capgemini Engineering; Aguascalientes; Hybrid; MXN 670,000 - 1,004,000; Full time

Job summary

Capgemini Engineering seeks a GSQA Support Analyst with 4–6 years of experience in application support and quality systems. You will support the Global Supplier Quality Assurance platform, ensure system stability, provide user support, and drive automation improvements.

Join a global team and collaborate with IT and business stakeholders while delivering operational excellence in a hybrid role in CDMX or Guadalajara.

Qualifications

• Bachelor degree in Computer Sciences or equivalent required.
• 4–6 years in application support, quality systems or business applications.
• Strong automation scripting, ITSM and KPI reporting experience.
• Conversational English is required.

Responsibilities

• Support the GSQA platform and related business applications.
• Manage incidents, service requests, and reporting needs.
• Drive automation, monitoring, and continuous process improvements.
• Collaborate with business users, suppliers, quality teams and IT stakeholders.

Skills

Automation Script Development

ServiceNow Incident & Request Mgmt

Power BI Dashboard Development

SQL basics

Data analysis & KPI reporting

ITSM knowledge

English communication

Education

Bachelor Degree in Computer Sciences

Tools

Microsoft Forms

qTest

Spyglass

Command Center

Job description

Intro At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.

Intro At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

We are seeking a highly motivatedGSQA Support Analystwith4–6 years of experiencein application support, automation scripting, service management, reporting, and supplier quality systems. The ideal candidate will support theGlobal Supplier Quality Assurance (GSQA)platform and associated business applications, ensuring operational excellence, system stability, user support, automation, and continuous process improvements. The candidate will work closely with business users, suppliers, quality teams, and IT stakeholders to manage incidents, service requests, reporting needs, and system enhancements while driving automation and operational efficiency.

Your Profile

• Bachelor Degree in Computer Sciences or equivalent
• 4–6 years of experience in application support, quality systems support, or business application support
• Strong experience in: Automation Script Development, ServiceNow Incident & Request Management, Power BI Dashboard Development, Microsoft Forms, qTest Test Management, Spyglass Monitoring Tool, Command Center
• Experience supporting enterprise applications in production environments
• Knowledge of IT Service Management (ITSM) processes
• Understanding of application monitoring, alerting, and operational support
• Experience in data analysis, reporting, and KPI management
• Basic SQL and data troubleshooting skills
• Familiarity with testing methodologies and defect lifecycle management
• Conversational English

What You´ll Love

• Work on meaningful projects that use technology to solve real-world challenges.
• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
• Access continuous learning through internal academies, certifications, and mentorship.

Need To Know

Please note that this position will be hybrid either in CDMX or Guadalajara.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.