L2 Banking Apps Production Support Engineer

Capgemini; Aguascalientes; On-site; MXN 446,000 - 781,000; Full time

Benefits offered by this job

Well-being hub

Continuous learning

Global employee networks

Job summary

Capgemini Mexico is seeking an L2 Production Support Engineer to maintain stability, performance, and reliability of banking applications in a fast-paced production environment. You will bridge operations and development, ensuring rapid incident resolution and continuous service improvement.

You will own incident lifecycles, analyze SQL/data issues, monitor batch jobs and Unix/Linux processes, and collaborate with L1/L3, DevOps, and business stakeholders to implement permanent fixes with a

Qualifications

• Experience in L2 Production Support for banking applications.
• Strong incident lifecycle management and ITIL-aligned processes.
• Ability to analyze SQL queries and perform root cause analysis.

Responsibilities

• Provide end-to-end L2 Production Support for banking applications, ensuring system stability, availability, and performance.
• Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes.
• Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution.
• Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues.
• Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures.
• Perform code-level analysis and debugging (Java or other OOP languages) to identify root causes of application defects.
• Conduct Root Cause Analysis (RCA), document findings, and implement preventive measures to reduce recurring incidents.
• Collaborate closely with L1, L3, App Development, DevOps, and business stakeholders to drive permanent fixes and improvements.
• Communicate clearly with technical and non-technical stakeholders, translating issues into business impact and actionable insights.
• Maintain and enhance knowledge repositories, runbooks, and support documentation.
• Drive continuous service improvement by identifying automation opportunities (e.g., shell scripting) and optimizing monitoring processes.
• Ensure adherence to ITIL practices (Incident, Problem, Change, and Knowledge Management).

Skills

Client-centric mindset

Problem-solving

Collaborative spirit

Ownership & accountability

Continuous improvement mindset

Tools

SQL (PL/SQL)

Unix/Linux

Shell scripting

Java

Job description

Capgemini Mexico is seeking an L2 Production Support Engineer to maintain stability, performance, and reliability of banking applications in a fast-paced production environment. You will bridge operations and development, ensuring rapid incident resolution and continuous service improvement.

You will own incident lifecycles, analyze SQL/data issues, monitor batch jobs and Unix/Linux processes, and collaborate with L1/L3, DevOps, and business stakeholders to implement permanent fixes with a