L&D Delivery Consultant — Virtual Training & Impact

McDonald's; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

McDonald’s Global Technology Mexico City Office seeks an experienced Learning & Development facilitator to drive virtual learning programs and deliver engaging training for restaurant teams.

You will conduct virtual sessions, tailor content to participant needs, and partner with L&D teams across markets. Fluency in Spanish and English, plus 2+ years in education or facilitation, is required. Hybrid work arrangement (3 onsite, 2 remote) is offered in Mexico City.

Qualifications

• High School Diploma or equivalent required.
• 2–4+ years of adult education/facilitation experience preferred.
• 2+ years in customer service/hospitality environment.
• Fluent in Spanish and English (written and verbal).
• Proficient with digital tools for virtual facilitation.

Responsibilities

• Oversee and drive delivery of virtual learning programs for L&D.
• Conduct virtual training that motivates, builds proficiencies, and improves performance.
• Adapt sessions in real-time based on participant needs and progress.
• Partner with People Solutions L&D and market stakeholders to meet training needs.
• Review class assessments and program performance to refine delivery.

Skills

Facilitation

Bilingual (Spanish/English)

Customer service

Group management

Digital tools

Strong communication

Education

High School Diploma or equivalent

BA/BS degree preferred

Job description

McDonald’s Global Technology Mexico City Office seeks an experienced Learning & Development facilitator to drive virtual learning programs and deliver engaging training for restaurant teams.

You will conduct virtual sessions, tailor content to participant needs, and partner with L&D teams across markets. Fluency in Spanish and English, plus 2+ years in education or facilitation, is required. Hybrid work arrangement (3 onsite, 2 remote) is offered in Mexico City.