Learning Manager UTR

Amazon Inc.; Mérida; On-site; MXN 1,000,000 - 1,500,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

seeks a senior Learning & Development leader to drive strategy and execution for the Mexico sub-region. You will own program delivery, lead a growing team of staff and managers, and partner with leadership to translate operations into impactful learning solutions. You will define metrics, report on training effectiveness, and ensure launch readiness for new sites and processes while maintaining audit quality and cross-functional

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in high-volume manufacturing environments
• Experience communicating complex information to senior stakeholders or performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Manages a team of staff and managers; hires talent; oversees onboarding, calibration and performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives and presents decisions and results to leadership up to three levels above.

Skills

Cross-functional teamwork

Data-driven decisions

English fluency

LMS experience

AI tools knowledge

Leadership

High-volume manufacturing

Education

Bachelor's degree in Operations, Supply Chain or Engineering

Tools

LMS

AI tools

ML tools

Job description

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region (South), within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in high-volume manufacturing environments
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)

Preferred Qualifications

• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with machine learning (ML) tools and methods
• MBA and L&D certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10585518