Learning Manager, Mexico South - Drive Training Impact

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Mérida; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. seeks a senior Learning & Development leader to drive the Mexico sub-region strategy, own program delivery, manage a regional team, and measure training impact on operations.

You will translate site needs into scalable learning solutions, launch readiness for new sites, define metrics for associate experience and excellence, and present results to leadership up to three levels above. English fluency required; MBA or L&D cert preferred.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Engineering, or a technical field.
• Experience with cross-functional teams.
• Experience defining and implementing data-driven process improvements.
• Fluent English (spoken, written, reading).
• Experience building and managing teams.
• Experience in high-volume environments.
• Ability to communicate complex information to senior stakeholders or perform advanced analyses.
• Knowledge of general AI tools.
• Experience with Learning Management Systems (LMS).

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning for new sites/processes and conducts quality audits.
• Defines and tracks metrics measuring progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Manages a team of staff and managers; hires talent; oversees onboarding and performance management.
• Collaborates with other regional Learning Managers to share best practices and present results to leadership up to three levels above.

Skills

Cross-functional teams

Data-driven decision making

Team leadership

English fluency

Process improvement

LMS experience

AI tools knowledge

Education

Bachelor's degree in Operations/Engineering

Tools

LMS

Excel

ML tools

Job description

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. seeks a senior Learning & Development leader to drive the Mexico sub-region strategy, own program delivery, manage a regional team, and measure training impact on operations.

You will translate site needs into scalable learning solutions, launch readiness for new sites, define metrics for associate experience and excellence, and present results to leadership up to three levels above. English fluency required; MBA or L&D cert preferred.