Consultant, Learning & Development Delivery

McDonald's; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

McDonald’s Global Technology Mexico City Office seeks an experienced Learning & Development facilitator to drive virtual learning programs and deliver engaging training for restaurant teams.

You will conduct virtual sessions, tailor content to participant needs, and partner with L&D teams across markets. Fluency in Spanish and English, plus 2+ years in education or facilitation, is required. Hybrid work arrangement (3 onsite, 2 remote) is offered in Mexico City.

Qualifications

• High School Diploma or equivalent required.
• 2–4+ years of adult education/facilitation experience preferred.
• 2+ years in customer service/hospitality environment.
• Fluent in Spanish and English (written and verbal).
• Proficient with digital tools for virtual facilitation.

Responsibilities

• Oversee and drive delivery of virtual learning programs for L&D.
• Conduct virtual training that motivates, builds proficiencies, and improves performance.
• Adapt sessions in real-time based on participant needs and progress.
• Partner with People Solutions L&D and market stakeholders to meet training needs.
• Review class assessments and program performance to refine delivery.

Skills

Facilitation

Bilingual (Spanish/English)

Customer service

Group management

Digital tools

Strong communication

Education

High School Diploma or equivalent

BA/BS degree preferred

Job description

Job Description:

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Department Overview

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:FacilitatesLearning:Oversee and drive delivery of virtual learning programs and courses to achieve developmentalobjectivesfor L&D within the USConduct virtual training that motivates, buildsproficiencies, and improvesindividual'sperformance and contribution to restaurant results.Usesfacilitation techniques to encourage active participation and collaboration during virtual training sessions.Adapt sessions in real-time based on participant needs and progress.Stay updated on best practices,toolsand methods in virtual facilitation.Help to create measurable and relevant learningobjectivesthat align with needs of L&D programming within the USStrategicPartnerandAdvisor:Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programsare meetingthe training needs of restaurant employees and brand standards.Reviewclassassessments,surveys, andoverallvirtualprogramperformance. Work with leader to conduct assessments toidentifyvirtual delivery competencies and gaps,utilizingfeedback and performance metrics to refine programs

Qualifications

The ideal candidate should live in the Mexico City areaHighSchoolDiplomaorequivalent2 to 4+ years of adult education/facilitation experience2+ years of experience working in a customer service and/or hospitality environmentStrong communicationand active listening skillsProficient in group management techniques and conflict resolutionAbility to use digital tools for virtual facilitationFluent in Spanish and English (written and verbal) ILR Level 4Valid and active Passport and US Visa are nice to have.PreferredQualifications:BA/BSdegreepreferredOperationalexpertisein QSR, restaurant industry and/or hospitality preferredConsultingexperiencea plusExperience working in an ambiguous, every changing environmentStrong work ethic, business sense, and a self-starterStrong interpersonal, written, and verbal communication skillsPositive attitude and willingness to learnRole will be hybrid,3days onsite &2dayswork from home

Additional information
At McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.