Learning Manager Utr

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Mérida; Sur place; MXN 800 000 - 1 200 000; Plein temps

Résumé du poste

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. seeks a senior Learning & Development leader to drive the Mexico sub-region strategy, own program delivery, manage a regional team, and measure training impact on operations.

You will translate site needs into scalable learning solutions, launch readiness for new sites, define metrics for associate experience and excellence, and present results to leadership up to three levels above. English fluency required; MBA or L&D cert preferred.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Engineering, or a technical field.
• Experience with cross-functional teams.
• Experience defining and implementing data-driven process improvements.
• Fluent English (spoken, written, reading).
• Experience building and managing teams.
• Experience in high-volume environments.
• Ability to communicate complex information to senior stakeholders or perform advanced analyses.
• Knowledge of general AI tools.
• Experience with Learning Management Systems (LMS).

Responsabilités

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning for new sites/processes and conducts quality audits.
• Defines and tracks metrics measuring progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Manages a team of staff and managers; hires talent; oversees onboarding and performance management.
• Collaborates with other regional Learning Managers to share best practices and present results to leadership up to three levels above.

Connaissances

Cross-functional teams

Data-driven decision making

Team leadership

English fluency

Process improvement

LMS experience

AI tools knowledge

Formation

Bachelor's degree in Operations/Engineering

Outils

LMS

Excel

ML tools

Description du poste

Lead the execution of the Learning & Development strategy for the Mexico sub-region (South), within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

• - Owns strategy execution within a defined framework.
• - Contributes to sub-regional strategic planning and influences their team's roadmap.
• - Translates operational pain points into learning solutions.
• - Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• - Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• - Develops mechanisms to report on training effectiveness.
• - Leads regional and national-scope programs.
• - Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• - Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

BASIC QUALIFICATIONS

• - Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• - Experience working with cross-functional teams
• - Experience defining and implementing process improvement initiatives using data and metrics
• - Speak, write, and read fluently in English
• - Experience building and managing teams
• - Experience in high-volume manufacturing environments
• - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• - Knowledge of general AI tools
• - Experience with Learning Management Systems (LMS)

PREFERRED QUALIFICATIONS

• - Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• - Experience with creating & improving a variety of processes across product types & teams
• - Experience with machine learning (ML) tools and methods
• - MBA and L&D certifications.

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