Key Leader: Store Floor & Guest Experience

Lululemon Athletica; Naucalpan de Juárez; Remote; MXN 240,000 - 360,000; Full time

Job summary

The Key Leader at Lululemon Athletica is a store leadership role overseeing the retail floor, guest experience, and day-to-day operations. You will lead Educators, model excellence, and drive performance through coaching and data-driven decision making.

You will ensure a exceptional guest experience, manage floor coverage, support omnichannel programs, and foster a respectful, inclusive team environment while upholding store standards.

Qualifications

• Experience leading teams in a retail environment.
• Ability to coach, mentor, and guide career development.
• Proven track record improving guest satisfaction.

Responsibilities

• Lead and develop store team members, providing feedback and coaching.
• Oversee salesfloor operations and ensure an outstanding guest experience.
• Coordinate omnichannel programs and in-store technology.
• Ensure adherence to store standards and safety policies.

Skills

Leadership

People development

Guest experience

Collaboration

Decision making

Communication

Inclusion & Diversity

Education

High school diploma, GED, or equivalent

Bachelor’s degree or equivalent

Job description

The Key Leader at Lululemon Athletica is a store leadership role overseeing the retail floor, guest experience, and day-to-day operations. You will lead Educators, model excellence, and drive performance through coaching and data-driven decision making.

You will ensure a exceptional guest experience, manage floor coverage, support omnichannel programs, and foster a respectful, inclusive team environment while upholding store standards.