Key Account Analyst

Schneider Electric; Santiago de Querétaro; Presencial; MXN 123.000 - 190.000; Jornada completa

Descripción de la vacante

Schneider Electric in Mexico is seeking an Associate I to join a collaborative team focused on accurate and timely processing of operational information. This entry-level role offers hands-on experience in data analysis, research, process management, and the use of specialized systems and tools.

You will research, review, and process cases following established procedures, maintain documentation, and escalate issues when needed.

Formación

• Quick learner who adapts easily to new tools and evolving processes.
• Strong attention to detail when documenting and tracking issues.
• Collaborative mindset with enthusiasm for working in a team environment.

Responsabilidades

• Research, review, and accurately process assigned cases using the department’s systems and tools.
• Follow established procedures, instructions, and quality standards consistently.
• Review information carefully and identify missing data, inconsistencies, or potential risks.
• Escalate situations that fall outside established procedures or require additional validation.
• Maintain accurate documentation and ensure the completeness of assigned activities.
• Apply process updates, training, and feedback to continuously improve performance.
• Meet established quality, productivity, and turnaround-time expectations.
• Communicate questions and concerns clearly and promptly.
• Collaborate with team members to support operational continuity and shared objectives.

Descripción del empleo

As an Associate I, you will be part of a team responsible for ensuring the accurate and timely processing of critical operational information. This entry-level position offers an excellent opportunity to develop experience in data analysis, research, process management, and the use of specialized systems and tools.

You will be responsible for researching, reviewing, and processing assigned cases in accordance with established procedures and quality standards. The role requires strong attention to detail, the ability to understand and follow instructions, and sound judgment to identify inconsistencies or situations that require additional review.

We are looking for a proactive and adaptable individual with a strong willingness to learn and grow. You should be comfortable receiving and applying feedback, communicating questions clearly, and working collaboratively in a team environment. Ongoing training and guidance will help you strengthen your technical knowledge, improve your decision-making skills, and progressively develop greater autonomy.

Your work will directly contribute to the quality, continuity, and efficiency of the department’s operations while supporting the achievement of service, productivity, and customer satisfaction goals.

Key Responsibilities

• Research, review, and accurately process assigned cases using the department’s systems and tools.
• Follow established procedures, instructions, and quality standards consistently.
• Review information carefully and identify missing data, inconsistencies, or potential risks.
• Escalate situations that fall outside established procedures or require additional validation.
• Maintain accurate documentation and ensure the completeness of assigned activities.
• Apply process updates, training, and feedback to continuously improve performance.
• Meet established quality, productivity, and turnaround-time expectations.
• Communicate questions and concerns clearly and promptly.
• Collaborate with team members to support operational continuity and shared objectives.

What qualifications will make you successful:

• Quick learner who adapts easily to new tools and evolving processes
• Strong attention to detail when documenting and tracking issues
• Collaborative mindset with enthusiasm for working in a team environment

Requirements:

• English proficiency, preferably B1 level or higher.
• Strong attention to detail and accuracy.
• Ability to understand and follow written and verbal instructions.
• Basic analytical and problem-solving skills.
• Effective communication and teamwork skills.
• Proactive attitude and willingness to take initiative.
• Adaptability to process, system, and priority changes.
• Openness to receiving and applying constructive feedback.
• Strong commitment to continuous learning and professional development.
• Ability to work in a structured, process-driven environment.
• Basic computer skills and the ability to learn new systems and tools.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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+9% organic growth
150 000+ employees in 100+ countries

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