Senior Assistant II, Order Processing Services Inbound

Schneider Electric; Apodaca; On-site; MXN 400,000 - 550,000; Full time

Benefits offered by this job

Flexible work environment

Total Rewards program

Career growth opportunities

Job summary

Schneider Electric is seeking a Senior Assistant II to oversee order processing workflows from entry to fulfillment, collaborating with sales and logistics to resolve issues and ensure timely delivery.

You will monitor order status, analyze processing metrics, and communicate proactive updates to customers and partners, while upholding accuracy and compliance in a fast-paced environment.

Qualifications

• Attention to detail and ability to juggle multiple orders without errors.
• Clear communication to keep stakeholders informed throughout the process.
• Proactive problem solver who anticipates challenges and drives solutions.
• Team player thriving in a collaborative environment focused on shared success.

Responsibilities

• Oversee order processing workflows to guarantee timely and accurate delivery from entry to fulfillment.
• Partner with sales and logistics teams to troubleshoot order issues and improve processes.
• Track order status and provide clear, proactive updates to customers and internal partners.
• Review order processing metrics to spot trends and implement solutions that boost efficiency.

Skills

Customer Orientation

Order Management

Problem Solving

Product Knowledge

Drives for Results

Cultural Competence

Customs Regulations

Job description

Join our Order Processing Services team as a Senior Assistant II and play a key role in delivering seamless customer experiences. If you thrive in a fast-paced environment where accuracy and collaboration matter, we want to hear from you.

What will you do?

• Oversee order processing workflows to guarantee timely and accurate delivery from entry to fulfillment
• Partner with sales and logistics teams to troubleshoot order issues and improve processes
• Track order status and provide clear, proactive updates to customers and internal partners
• Review order processing metrics to spot trends and implement solutions that boost efficiency

What are the key skills we are looking for?

• Customer Orientation — intermediate level; delivering responsive service that meets customer needs and expectations
• Order Management — intermediate level; coordinating workflows to ensure accurate and timely order fulfillment
• Problem Solving — intermediate level; resolving order discrepancies and process issues efficiently
• Product Knowledge — intermediate level; understanding offerings to support accurate order processing and customer inquiries
• Drives for Results — intermediate level; prioritizing tasks to meet deadlines and operational goals
• Cultural Competence — developing level; working effectively with diverse customers and team members
• Customs Regulations — developing level; ensuring compliance in order documentation and processing

What qualifications will make you successful?

• Sharp attention to detail with the ability to juggle multiple orders without missing a beat
• Clear communication skills that keep everyone informed and aligned throughout the process
• Proactive problem-solver who anticipates challenges and takes ownership of solutions
• Team player who thrives in a collaborative environment focused on shared success

What's in it for me?

• Join a team that values precision, collaboration, and your professional growth
• Build valuable supply chain expertise with opportunities to expand your skill set
• See the direct impact of your work on customer satisfaction and operational success
• Enjoy a flexible work environment that supports balance and well-being

Bring your organizational skills and customer focus to a team that's ready to welcome you!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.