Junior Universal Teller – Client Services & Sales

Citigroup Inc.; Ciudad Juárez; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. is seeking an entry-level Universal Teller in Mexico to handle day-to-day branch services, including client onboarding, transaction processing, and advisory sales. The role emphasizes high-quality customer service and revenue generation through optimal banking solutions.

You will assist clients with accounts, educate on products, and support transactions, while maintaining compliance and strong customer relationships in a team environment.

Qualifications

• 1 year relevant experience in banking or service roles.
• Experience working in branch services.
• Proficiency with MS Office and web-based tools.
• Financial product sales experience.
• Ability to work well in a team-oriented environment.

Responsibilities

• Assist Citi clients in opening new accounts and resolving issues.
• Support teller window transactions and mobile platform processing.
• Educate clients on products and services and identify suitable banking solutions.
• Build rapport to deepen banking relationships and generate referrals.
• Fulfilling supervisory responsibilities in managers' absence when needed.

Skills

Customer service

Sales experience

Teamwork

Financial products

Branch operations

Education

High School diploma or equivalent

Tools

Office Suite

Web tools

Job description

Citigroup Inc. is seeking an entry-level Universal Teller in Mexico to handle day-to-day branch services, including client onboarding, transaction processing, and advisory sales. The role emphasizes high-quality customer service and revenue generation through optimal banking solutions.

You will assist clients with accounts, educate on products, and support transactions, while maintaining compliance and strong customer relationships in a team environment.