Customer-Facing Teller: Cash, Service & Growth

Citigroup Inc.; Cuernavaca; On-site; MXN 144,000 - 168,000; Full time

Job summary

Citigroup Inc. in Cuernavaca is seeking an entry-level Teller to support day-to-day branch operations and deliver friendly, efficient client service.

You will handle cash transactions, assist with product referrals, and educate customers on digital banking, while complying with policies and controls. The role focuses on accurate cash handling, customer engagement, and adherence to regulatory requirements to protect clients and assets.

Qualifications

• Prior relevant experience in banking or retail is preferred.
• Demonstrated sales and customer service experience.
• Money handling experience required.
• Effective problem solving and communication skills.
• Able to work well in a team environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Cuernavaca is seeking an entry-level Teller to support day-to-day branch operations and deliver friendly, efficient client service.

You will handle cash transactions, assist with product referrals, and educate customers on digital banking, while complying with policies and controls. The role focuses on accurate cash handling, customer engagement, and adherence to regulatory requirements to protect clients and assets.