Remote Technical Support Analyst - Junior

Crypto Pro Network; Americas; Presencial; MXN 89.000 - 156.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Monetary compensation

Year-end bonus

Major Medical Expenses Insurance

Life Insurance

Taquitos Rewards

Amazon Gift Card on your Birthday

Descripción de la vacante

A technology-focused company in Mexico is seeking a Technical Support Trainee. This role involves supporting technical operations, troubleshooting issues, and providing first-level support to users. You will collaborate with cross-functional teams to resolve incidents effectively. Candidates should have 1–2 years of experience in web development or technical support, strong knowledge of JavaScript, HTML, CSS, and excellent communication skills. The position comes with competitive compensation and attractive benefits, including health insurance and performance bonuses.

Formación

• 1–2 years of experience in web development or technical support.
• Solid knowledge of JavaScript, HTML, and CSS.
• Experience working with AdTech platforms.

Responsabilidades

• Triage and investigate incoming technical issues.
• Analyze logs and system behavior to identify root causes.
• Document findings and troubleshooting steps clearly.

Conocimientos

JavaScript

HTML

CSS

Technical issue analysis

Strong communication skills

Advanced English

Herramientas

AdTech platforms

Google Tag Manager

Descripción del empleo

A technology-focused company in Mexico is seeking a Technical Support Trainee. This role involves supporting technical operations, troubleshooting issues, and providing first-level support to users. You will collaborate with cross-functional teams to resolve incidents effectively. Candidates should have 1–2 years of experience in web development or technical support, strong knowledge of JavaScript, HTML, CSS, and excellent communication skills. The position comes with competitive compensation and attractive benefits, including health insurance and performance bonuses.