Junior Customer Quality Liaison & Problem Solver

Faurecia South Africa; San Juan del Río; On-site; MXN 450,000 - 600,000; Full time

Job summary

Forvia is seeking a Quality Leader to act as the primary plant representative to the customer, drive robust 8D-based problem solving, and manage customer approvals and engineering changes. The role requires leading cross-functional teams, ensuring quality validations, and driving continuous improvement in a fast-moving manufacturing environment.

The candidate should have a strong quality foundation, experience with IATF 16949, and familiarity with Mexican standards for health, safety, energy,

Qualifications

• Minimum education level: Engineer Bachelor or Technical Diploma with equivalent combination of education and experience.
• A minimum of 3 years’ professional quality experience.
• Fast moving manufacturing experience.
• Experience of leading problem-solving initiatives.
• Nice to have automotive experience.
• Nice to have experience in other functions (production, logistics, ...)

Responsibilities

• TCS: Be the main representative of the plant to the customer and represent the customer in the plant. Ensure all validations as required by customers are completed.
• QRCI: Drives customer compliant resolution process, ensuring robustness of problem solving (8D, D1 to D3). Organize and participate in all technical meetings with the customer.
• Launch: Be in charge of getting customer’s approval (Transfer programs and Engineering Changes) Support and participate in the creation of methods to ensure the performance of the site’s management systems.

Skills

Quality foundation

Cap. study

SPC

FMEA

Problem solving

Control Plan

Analytical skills

Team problem solving

Continuous improvement

Health & safety standards (Mexico)

Environmental aspects & impacts

IATF 16949 knowledge

Education

Engineer Bachelor or Technical Diploma

Tools

CUSTOMER SPECIFIC REQUIREMENTS

CORE TOOLS AIAG

PROBLEM SOLVING (8D’s, 5W/2H)

Job description

Forvia is seeking a Quality Leader to act as the primary plant representative to the customer, drive robust 8D-based problem solving, and manage customer approvals and engineering changes. The role requires leading cross-functional teams, ensuring quality validations, and driving continuous improvement in a fast-moving manufacturing environment.

The candidate should have a strong quality foundation, experience with IATF 16949, and familiarity with Mexican standards for health, safety, energy,