Quality Liaison Engineer: Drive Customer Improvements

Johnson Controls, Inc.; Apodaca; On-site; MXN 480,000 - 600,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth

Supportive environment

Work-life balance

Job summary

Johnson Controls is seeking a Liaison Quality Engineer in Mexico to safeguard product quality by managing customer-related issues and driving CAPA actions across the site and network. You will coordinate with plant leadership and engineering to protect delivery and customer satisfaction.

You will lead 8D problem solving, respond to quality alerts, participate in Kaizen activities, and ensure robust quality systems throughout the organization.

Qualifications

• Bachelor's degree in Engineering or related discipline or equivalent.
• Experience in quality, manufacturing, supplier quality or related technical environment.
• Working knowledge of CAPA, root cause analysis, 8D, and quality alert processes.

Responsibilities

• Ensure quality systems are implemented and maintained at the site and network level.
• Partner with stakeholders on corrective and preventive actions for customer complaints and quality alerts.
• Represent customer needs to plant management and liaise between customers and plant/division teams.
• Identify quality gaps and execute improvement strategies.
• Develop quality control procedures and support inspection of incoming shipments.
• Maintain corrective action systems for suppliers, including root cause analysis and 8D problem solving.
• Respond to quality notification alerts and coordinate containment, rework, and disposition of non-conforming product.
• Participate in Kaizen events and continuous-improvement activities.

Skills

Quality management

Root cause analysis

8D problem solving

Analytical skills

Communication

Education

Bachelor's degree in Engineering

Job description

Johnson Controls is seeking a Liaison Quality Engineer in Mexico to safeguard product quality by managing customer-related issues and driving CAPA actions across the site and network. You will coordinate with plant leadership and engineering to protect delivery and customer satisfaction.

You will lead 8D problem solving, respond to quality alerts, participate in Kaizen activities, and ensure robust quality systems throughout the organization.