Customer Quality Lead – Automotive (8D, IATF) Onsite

Aumovio SE; La Tijera; On-site; MXN 600,000 - 900,000; Full time

Job summary

AUMOVIO is seeking a detail-oriented Customer Quality Lead to act as the key interface between customers and internal teams in La Tijera Guadalajara. You will handle quality issues, drive root cause analyses, and ensure effective corrective actions to meet automotive standards.

Responsibilities include leading 8D problem-solving, PPAP submissions, audits coordination, and ongoing KPI monitoring to drive continuous improvement and strong customer relationships.

Qualifications

• Bachelor’s degree in electrical engineering, Industrial Engineering or related field.
• Understanding of Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA) and automotive standards such as IATF 16949.
• Excellent organizational and time management skills with ability to manage multiple priorities.
• Strong cross-functional collaboration and report/presentation skills.

Responsibilities

• Serve as the primary quality contact for customers for all product-related issues.
• Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components.
• Coordinate and drive 8D problem-solving processes for containment, root-cause, and corrective actions.
• Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements.
• Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive improvements.
• Manage PPAP submissions into the Customer Portal.
• Coordinate customer audits and ensure closure of findings.
• Collaborate with Manufacturing, Engineering, Supplier Quality, and R&D.
• Document quality issues and resolutions; analyze trends and preventive actions.
• Support field issue management and escalation; review quality performance with customers.

Skills

Automotive core tools understanding (A

Education

Bachelor’s degree in electrical engineering, Industrial Engineering or related field

Job description

AUMOVIO is seeking a detail-oriented Customer Quality Lead to act as the key interface between customers and internal teams in La Tijera Guadalajara. You will handle quality issues, drive root cause analyses, and ensure effective corrective actions to meet automotive standards.

Responsibilities include leading 8D problem-solving, PPAP submissions, audits coordination, and ongoing KPI monitoring to drive continuous improvement and strong customer relationships.