Quality Liaison Engineer - Customer, CAPA & 8D Champion

Johnson Controls; Monterrey; On-site; MXN 300,000 - 540,000; Full time

Job summary

Johnson Controls in Monterrey seeks a Liaison Quality Engineer to manage customer-related quality issues and drive corrective actions. You will strengthen CAPA/8D processes, coordinate containment, and liaise between customers and plant teams to protect product quality.

You will identify quality gaps, develop control procedures, review supplier actions, and participate in Kaizen and continuous improvement activities. Strong communication and problem-solving are essential.

Qualifications

• Bachelor's degree in Engineering or related field.
• Experience in quality, manufacturing or supplier quality.
• Familiarity with CAPA, root cause analysis, 8D and quality alert processes.
• Effective communication with customers, plant leadership, engineering and suppliers.
• Strong analytical, documentation and problem-solving skills.

Responsibilities

• Manage customer-related quality issues and driving corrective actions.
• Strengthen CAPA and 8D processes and issue containment.
• Represent customer needs to plant management and liaise with teams.
• Identify quality gaps and drive improvement strategies.
• Develop quality control procedures and inspect incoming shipments.
• Maintain corrective action systems for suppliers and perform root-cause analysis.
• Respond to quality alerts and coordinate containment and disposition.
• Participate in Kaizen events and continuous improvement activities.

Skills

Quality engineering

CAPA

8D method

Root cause analysis

Customer communication

Documentation

Cross-functional

Data analysis

Problem solving

Education

Bachelor's degree in Engineering

Job description

Johnson Controls in Monterrey seeks a Liaison Quality Engineer to manage customer-related quality issues and drive corrective actions. You will strengthen CAPA/8D processes, coordinate containment, and liaise between customers and plant teams to protect product quality.

You will identify quality gaps, develop control procedures, review supplier actions, and participate in Kaizen and continuous improvement activities. Strong communication and problem-solving are essential.