It Technical Support Specialist

Ultimatevpoint; Apodaca; In loco; MXN 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Ultimatevpoint seeks an on-site IT support specialist to deliver technical service for PCs, printers, and mobile devices. You will diagnose hardware, software, and connectivity issues for local and global users, documenting tickets in English and coordinating with remote teams.

A technical degree and 3+ years in corporate IT support are required. The role emphasizes independent work, strong customer focus, and experience with Windows, Microsoft 365, and AD, with ITIL-like ticket handling in a

Competenze

• Requires 3+ years of technical support in corporate env (domestic & international).
• Experience supporting PCs, laptops, printers, peripherals.

Mansioni

• Provide onsite technical support for PCs, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
• Attend, update, and document tickets in English.

Conoscenze

English for tech comm

Independent work

Customer oriented

Service attitude

TCP/IP knowledge

Experience with international clients

IT support experience

Formazione

Technical degree or IT studies

Strumenti

Windows

Microsoft 365

Active Directory

Ticket management tools

Descrizione del lavoro

Responsibilities

• Provide onsite technical support to both domestic and international end users on PCs, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
• Attend, update, and document tickets in English.
• Coordinate with remote support teams, generally in English.
• Support in connection, disconnection, labeling, and validation of network and power cabling.
• Execute technical procedures under remote instructions.

Requirements

• Minimum three years of experience in technical support to domestic and international end users in a corporate environment.
• Proven experience in support for personal computers, laptops, printers, and peripherals.
• Experience in Smart Hands activities for IT infrastructure.
• Intermediate to advanced English for technical communication and ticket documentation with global users.
• Experience using ticket management tools.
• Ability to work independently with limited supervision.
• Excellent service attitude, professional communication, and customer orientation.

Academic Background

• Technical degree or university studies in computer science, systems, IT, or related fields. Prior professional experience in the field is strictly required for this position.
• Practical experience will carry more weight than academic level.

Preferred Qualifications

• Basic knowledge of TCP/IP networks.
• Experience with Microsoft Windows, Microsoft 365, and Active Directory.
• Experience with international corporate clients.
• Technical certifications.
• Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Conocimientos: Itil, Microsoft 365, Tcp ip Palabras clave: tecnologias, la, informacion, it, apoyo, soporte, especialista