Ingeniero de soporte de TI

Central Transport; San Pedro Garza García; On-site; MXN 332,000 - 522,000; Full time

Job summary

Central Transport seeks a Technical Support and Services Technician to be the main IT help desk contact, providing timely resolution of Windows desktop issues, and assisting with deployments.

The role emphasizes strong customer service, English fluency, attention to detail, teamwork, and supporting desktop, network, and server teams across multiple organizations.

Qualifications

• 3-5 years of experience supporting Windows desktops.
• Experience with advanced network troubleshooting and cabling (CAT5/6).
• Proficient with Microsoft Office suite (Word, Excel, Outlook, Teams).
• Windows Server experience is a plus.
• Must be a strong English speaker and detail-oriented.
• Must have a team-oriented attitude and legal work authorization (Visa/Passport).

Responsibilities

• Troubleshoot and resolve desktop (Windows and thin client) issues.
• Build and deploy new/replacement desktops and thin clients.
• Assist senior engineers with complex issues.
• Provide remote hands for Desktop, Communications, Network, Security and Server teams.

Skills

Windows desktop support

Network troubleshooting

MS Office Suite

English fluency

Detail-oriented

Team collaboration

Customer service

Tools

Windows Server

Cisco networking

CAT5/6 Cabling

Thin clients

Job description

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

PRIMARY DUTIES:

• Troubleshoot and resolve desktop (full Windows and thin client) issues
• Build and deploy new/replacement desktops and thin clients for users
• Assist Senior-level engineers in resolving advanced/high-complexity issues
• Provide “remote hands” support for Desktop, Communications, Network, Security and Server teams from multiple organizations.
• Monitor and report on environmental and mechanical issues that could impact day-to-day IT operations

SHIFTS AVAILABLE:

• Monday- Friday 7am - 4pm

STARTING RATE:

• $35,000 MXN

DESIRED SKILLS/EXPERIENCE:

• At least 3-5 years experience supporting Windows desktops
• Experience performing advanced network troubleshooting and CAT5/6 cabling
• Experience with the Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)
• Experience with Windows Server products a plus
• Experience with Cisco switching/routing a plus
• Must be a strong English speaker
• Must be extremely detail-oriented
• Must have a team-oriented attitude
• Valid Visa and Passport

***This document is a job posting, it is not a job description***