IT Technician

Oferta confidencial; Silao (Ciudad); On-site; MXN 167,400 - 223,200; Full time

Job summary

Oferta confidencial is hiring an IT Technician in Silao, Guanajuato, to provide technical support to internal users. The role involves managing incidents, resolving system issues, and assisting with enterprise applications.

Candidates should have a Bachelor's degree in IT or a related field, excellent communication skills in English and Spanish, and proficiency in software like SQL and SAP/Oracle. Experience in IT support is necessary.

Qualifications

• 1 year of experience in IT support or Service Desk role.
• Excellent communication skills in English and Spanish.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide first-level technical support to internal users.
• Diagnosticate and resolve hardware and software issues.
• Install and maintain computer equipment.

Skills

Technical support

Problem solving

Communication skills

Microsoft Office proficiency

Education

Bachelor's degree in Information Technology or related field

Tools

Windows 10 and 11

Windows Server

BarTender

SQL

SAP/Oracle

Job description

Job Objective:

• To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.

Responsibilities:

• Provide first-level technical support (Service Desk) to users.
• Diagnosticate and resolve hardware, software, and network problems.
• Install, configure, and maintain computer equipment.
• Manage incidents and requests through ticketing systems.
• Assist in the administration of systems and servers.
• Provide support for enterprise applications (ERP, databases, etc.).
• Document procedures, solutions, and technical configurations.

Requirements:

• 1 year of experience as an IT Technician, Service Desk Agent, or similar role.
• Bachelor's degree in Information Technology, Engineering, or a related field.
• Excellent communication skills in English and Spanish.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Experience using systems such as:
• Windows 10 and 11
• Windows Server
• BarTender
• SQL
• SAP/Oracle