IT Support Specialist

TaskUs

Tijuana

Presencial

MXN 558.451 - 930.752

Jornada completa

14 días+

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Descripción de la vacante

A dynamic outsourcing company is seeking an IT Support Specialist in Tijuana to provide technical assistance and support to users. Responsibilities include troubleshooting hardware/software issues, ensuring system efficiency, and maintaining security. Ideal candidates have a strong background in IT support and a degree in a related field. This full-time position offers a competitive salary and a chance to grow within a globally recognized organization.

Formación

Proven experience in providing technical support and troubleshooting.
Strong knowledge of operating systems like Windows and macOS.
Understanding of computer networks including LAN, WAN, and VPN.

Responsabilidades

Provide assistance for users experiencing IT-related problems.
Ensure computer systems, hardware, software, and networks operate effectively.
Conduct system upgrades and maintain system security.

Conocimientos

Technical Support

Communication Skills

Customer Service

Prioritization

Educación

Bachelor's degree in computer science or related field

Certifications like CompTIA A+

Herramientas

VMWare Workspace One

ServiceNow

Descripción del empleo

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Global Corporate Talent Acquisition | Bilingual Recruiter | High Volume Recruitment for TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a “IT Support Specialist” role with TaskUs:

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them at a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. Serves as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner.

Additionally, plays a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, they enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications:

Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
Strong knowledge of operating systems such as Windows, macOS.
Understanding of computer networks, including LAN, WAN, and VPN connectivity.
Proficiency in diagnosing and resolving common software and hardware issues.
Excellent communication and customer service skills to effectively assist and communicate with end-users.Ability to prioritize and manage multiple tasks in a fast-paced environment.
Basic knowledge of system security and data protection best practices.
Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL (Information Technology Infrastructure Library) principles and practices.
Experience in a BPO or similar environment will be considered as a strong asset

Preferred Qualifications:

Experience in administering and supporting cloud-based services and applications
Understanding of IT asset management and inventory control practices.
Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications:

A bachelor's degree or equivalent in computer science, information technology, or a related field.
Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel:

Office Based

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

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