Onsite IT Support Technician II — Hardware & Software

Regal Rexnord; San Luis Potosí; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Regal Rexnord is seeking a day-to-day technical support specialist to assist employees with hardware and software systems onsite in San Luis Potosí. The role emphasizes troubleshooting, fault rectification, and timely resolution of user issues, with opportunities to influence IT infrastructure upgrades.

The ideal candidate has 2–3 years in technical support, strong customer service and communication skills, fluent Spanish with English reading proficiency, and a degree in IT or related field.

Formación

• Bachelor’s degree in information technology, Information Systems, or a related field preferred.
• 2–3 years of experience in Technical Support, Help Desk, Service Desk, or a similar role.
• Experience providing hardware and software support to end users.
• Knowledge of troubleshooting and diagnosing computer hardware, software, and related systems.
• Experience with hardware and software installation, configuration, and support.
• Strong customer service, communication, problem solving, and organizational skills.
• Language: Spanish; English reading proficiency.
• Travel: Approximately 5%.

Responsabilidades

• Screen, refer, and diagnose internal inquiries and work requests related to personal computers and related systems.
• Troubleshoot issues, rectify faults, and elevate problems when required.
• Provide effective and timely resolution of user problems, queries, or complaints.
• Assist with help desk incident reports and hardware or software evaluation.
• Recommend upgrades or improvements to IT infrastructure.
• Support internal and external clients for company-hosted web-enabled solutions, as applicable.

Conocimientos

Troubleshooting

Customer service

Communication

Problem solving

Organizational skills

Spanish language

English reading proficiency

Educación

Bachelor’s degree in information technology or related field

Descripción del empleo

Regal Rexnord is seeking a day-to-day technical support specialist to assist employees with hardware and software systems onsite in San Luis Potosí. The role emphasizes troubleshooting, fault rectification, and timely resolution of user issues, with opportunities to influence IT infrastructure upgrades.

The ideal candidate has 2–3 years in technical support, strong customer service and communication skills, fluent Spanish with English reading proficiency, and a degree in IT or related field.