IT Support Engineer: Endpoints, AD & SaaS Ops

Sequoia; Ciudad de México; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

Sequoia in Mexico City is seeking an IT Support Engineer to deliver timely, high-quality technical support for the Sequoia team. You will manage the ticket queue, perform IT operations, and administer systems to enable growth and excellent service across the organization.

The role requires a Bachelor's degree, 5+ years in IT support, Windows and MacOS expertise, and experience with Active Directory/Azure AD and SaaS platforms like Microsoft 365, Okta, Zoom.

Formación

• Bachelor's degree required in a technology field or related area.
• 5+ years of experience in an IT support role.
• Onsite presence, 5 days a week.

Responsabilidades

• Work the IT support queue and provide Tier 1-2 support to both onsite and remote users.
• Own org-wide IT asset procurement, distribution, and logistics.
• Assist managing company spend for endpoints, hardware, and other equipment.
• Identify, troubleshoot and resolve issues with laptops, printers, smartphones, tablets, and IT hardware/software.
• Install, upgrade, and maintain software for Windows and MacOS systems.
• Perform Active Directory and Microsoft 365 administration (account creation/removal, maintenance, policies).
• New hire deployments, laptop imaging and setup including network/email accounts.
• Provide SaaS telephony and mobile device configuration and troubleshooting.
• Maintain and update documentation (procedures, diagrams, inventory, knowledge articles).
• Occasional travel between Bay Area and New York office locations.

Conocimientos

Customer service

Communication

English proficiency

Multitasking

Educación

Bachelor's degree

Herramientas

Active Directory

Azure AD

Windows

MacOS

Okta

Microsoft 365

Zoom

Descripción del empleo

Sequoia in Mexico City is seeking an IT Support Engineer to deliver timely, high-quality technical support for the Sequoia team. You will manage the ticket queue, perform IT operations, and administer systems to enable growth and excellent service across the organization.

The role requires a Bachelor's degree, 5+ years in IT support, Windows and MacOS expertise, and experience with Active Directory/Azure AD and SaaS platforms like Microsoft 365, Okta, Zoom.