It Support Engineer

Jobgether; México; Remote; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Remote work Mexico

Global IT environment

Ownership of IT processes

Learning culture

Collaborative team

Diversity friendly

Job summary

Jobgether busca un IT Support Engineer para unirse a un equipo de IT global. La posición ofrece trabajo remoto desde México con soporte de Tier 1 y 2, gestión de dispositivos macOS/Windows y administración de accesos (Google Workspace y Okta).

Se valorará experiencia en entornos de seguridad, VPN y prácticas de onboarding/offboarding, con enfoque en procesos escalables y mejora continua.

Qualifications

• 5+ años de experiencia profesional en IT.
• Experiencia independiente en operaciones IT en organizaciones pequeñas/rápidas.
• Conocimientos avanzados de macOS y Windows.
• Experiencia con Microsoft Intune y JAMF.
• Conocimiento de SAML, SSO y SCIM.
• Experiencia con VPN, SPF/DKIM y Azure/Microsoft ADFS.

Responsibilities

• Proporcionar soporte IT Tier 1 y 2 de forma oportuna.
• Gestión de aprovisionamiento y desencadenamiento de laptops a nivel global.
• Onboarding y offboarding de empleados, gestión de accesos.
• Capacitar a empleados en sistemas y prácticas de seguridad.
• Administrar Identity y Access Management (Google Workspace y Okta).
• Mantener entornos de endpoints y administración de dispositivos.
• Documentar procesos y mejorar manuales de IT.
• Trabajar de forma independiente y colaborar con equipos.

Skills

IT operations

End-to-end support

Troubleshooting

Comunicación

Tools

Google Workspace

Okta

Microsoft Intune

JAMF

Job description

Empresa : Jobgether Tipo de empleo : Tiempo completo Remote / Work from Home

IT Support Engineer

Descripción del trabajo - IT Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Engineer based in Mexico.

This role is an opportunity to join a lean, globally distributed IT team supporting a fast-moving technology organization. You will help keep employees productive by delivering reliable day-to-day IT support across systems, devices, applications, and access management. The position combines hands-on Tier 1 and Tier 2 support with IT operations, endpoint management, identity administration, and process improvement. You will play a key role in global onboarding and offboarding while helping maintain secure and efficient technology environments. The role also offers significant ownership, with the opportunity to document processes, improve workflows, and build scalable IT practices. You’ll work across teams in an environment that values learning, transparency, continuous improvement, and thoughtful problem-solving.

Accountabilities

• Provide timely Tier 1 and Tier 2 IT support, resolving employee issues and monitoring Jira and Slack IT channels to ensure requests are handled efficiently.
• Manage global laptop provisioning and de-provisioning processes for both macOS and Windows devices through external service partners.
• Coordinate employee onboarding and offboarding processes, ensuring equipment, accounts, applications, and access are provisioned or removed accurately and on time.
• Deliver IT onboarding and training to employees, helping users understand systems, tools, security practices, and available support resources.
• Administer identity and access management systems, including Google Workspace and Okta.
• Manage and maintain endpoint and device-management environments, supporting secure and reliable employee computing.
• Help maintain authentication, SSO, provisioning, VPN, email-security, and related IT infrastructure.
• Document IT processes, troubleshooting procedures, and best practices to strengthen and expand the internal IT Knowledge Base.
• Identify opportunities to improve, automate, and future-proof IT processes, systems, and workflows.
• Apply a security-first approach to IT operations, anticipating edge cases and proactively addressing reliability or access risks.
• Work independently across the full IT operations lifecycle while collaborating effectively with teams throughout the organization.

Requirements

• 5+ years of professional IT experience, including at least 2 years working with or implementing IT management software.
• Demonstrated ability to independently manage end-to-end IT operations in a small, fast-paced organization, ideally supporting approximately 150-300 employees.
• Advanced knowledge of macOS and Windows environments, with strong experience managing enterprise endpoints.
• Hands-on expertise with Microsoft Intune and JAMF.
• Strong understanding of SAML, SSO, SCIM provisioning, identity and access management, and related authentication technologies.
• Experience with SPF/DKIM, VPN technologies, and Azure/Microsoft ADFS.
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues thoroughly and consider uncommon or edge-case scenarios.
• Security-conscious mindset with a strong focus on reliability, access control, and operational resilience.
• Proactive approach to process improvement, documentation, and building scalable IT systems.
• Strong written and verbal communication skills, with the ability to partner effectively with employees and cross-functional teams.
• Comfortable working autonomously while knowing when to collaborate, elevate, or seek additional context.
• Growth mindset and willingness to continuously learn, teach others, and improve existing systems and processes.
• Commitment to creating an inclusive, collaborative, and respectful workplace where different backgrounds and perspectives are valued.

Benefits

• Remote work opportunity based in Mexico.
• Opportunity to work within a globally distributed IT environment.
• Hands-on ownership across IT support, endpoint management, identity, security, and operational processes.
• Exposure to modern IT management, identity, and device-management technologies.
• Opportunity to make a direct impact on employee productivity and the scalability of IT operations.
• Culture focused on continuous improvement, teaching, learning, and professional growth.
• Collaborative environment that encourages employees to bring their perspectives and contribute to better ways of working.
• Inclusive workplace committed to building a diverse team and welcoming people from different backgrounds and experiences.