Endpoint Support & Security Specialist

EPAM Systems; México; Presencial; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

LinkedIn Learning access

Global career opportunities

Employee groups

Upskilling and certification courses

Descripción de la vacante

EPAM Systems in Mexico is seeking an Endpoint Analyst to diagnose and resolve endpoint connectivity, authentication, and security controls. You will analyze escalated service desk tickets, use logs and security tools, and resolve incidents within SLAs while collaborating with IT and security teams.

You will work with DHCP/DNS, Active Directory, GPO and Intune, diagnose TLS and PKI issues, and examine HAR files.

Formación

• Bachelor's degree in IT/CS or equivalent practical experience.
• 3+ years in endpoint support, desktop engineering, or IT/security operations.
• Knowledge of DHCP, DNS, network access control, IP routing, and packet capture.
• Experience with Active Directory, Windows authentication, and permissions.

Responsabilidades

• Analyze and resolve escalated service requests from end users and IT teams.
• Diagnose endpoint issues using logs, client-side data, and vendor tools.
• Troubleshoot network, authentication, and security blocks impacting endpoints.
• Develop and maintain knowledge articles for consistent resolutions.
• Collaborate with infrastructure, security, and service desk teams to communicate findings.
• Escalate incidents that exceed defined time-to-resolve thresholds.

Conocimientos

Endpoint support

Desktop engineering

IT security operations

Network troubleshooting

Active Directory

Windows authentication

PKI issues

Log analysis

English proficiency

Educación

Bachelor's degree in IT/CS

Herramientas

Zscaler

CyberArk Endpoint Privilege Manager

Intune

Active Directory

GPO

Har analysis

Microsoft Defender

CrowdStrike

Descripción del empleo

EPAM Systems in Mexico is seeking an Endpoint Analyst to diagnose and resolve endpoint connectivity, authentication, and security controls. You will analyze escalated service desk tickets, use logs and security tools, and resolve incidents within SLAs while collaborating with IT and security teams.

You will work with DHCP/DNS, Active Directory, GPO and Intune, diagnose TLS and PKI issues, and examine HAR files.