IT Support Engineer — Automation & Network Specialist

copeland; Región Centro; Presencial; MXN 400.000 - 560.000; Jornada completa

Descripción de la vacante

Copeland, a global climate technologies company, seeks an IT Support Engineer in Mexico to deliver end-user support across software, hardware, and networks. You will participate in system projects, assist with automation tasks, and help ensure security and reliability of IT services.

The role requires three years in IT support, proficiency with Windows OS, and basic scripting. On-site duties include maintaining IT equipment, managing user accounts, and collaborating with departments to implement

Formación

• Three years of experience in a similar IT support role.
• Strong knowledge of Windows OS, LAN/WAN networks, and common software applications.
• English communication skills required (≈70%).

Responsabilidades

• Install and maintain computer hardware, printers, and peripherals.
• Provide end-user support for software, hardware, and systems.
• Perform preventive and corrective maintenance for equipment and servers.

Conocimientos

Proficiency in computer applications

Windows operating systems

LAN/WAN networking

English fluency

Scripting basics

Herramientas

ServiceNow

SQL Database

ITSM tooling

CCTV systems

Descripción del empleo

Copeland, a global climate technologies company, seeks an IT Support Engineer in Mexico to deliver end-user support across software, hardware, and networks. You will participate in system projects, assist with automation tasks, and help ensure security and reliability of IT services.

The role requires three years in IT support, proficiency with Windows OS, and basic scripting. On-site duties include maintaining IT equipment, managing user accounts, and collaborating with departments to implement