IT Operations Analyst I — Build, Support & Learn

Te Connectivity Ltd; México; On-site; MXN 240,000 - 336,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Employee Resource Group

Job summary

Te Connectivity Ltd in Mexico is seeking an IT Operations Analyst I to provide frontline technical support, troubleshoot hardware/software/network issues, and assist with IT projects. You will help maintain IT infrastructure and document procedures to ensure reliable operations.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train users on new systems and stay current with IT trends.

Qualifications

• Associates degree in Computer Technology.
• 1-2 years of work experience in IT related field.
• Fluent in written English, intermediate in oral.

Responsibilities

• Technical Support: Diagnosing and resolving hardware, software, and network problems.
• User Assistance: Providing guidance and support to users on IT systems and standard applications.
• System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
• Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
• Installation and Configuration: Installing and configuring hardware and software components.
• Documentation: Documenting IT procedures and troubleshooting steps.
• Project Support: Assisting with IT projects, including research, analysis, and testing.
• Training: Providing training to users on new IT systems and standard applications.
• Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
• Compliance and Security: Comply and understand the TEIS Policy.
• Asset management: Maintain IT asset inventory.

Skills

Technical knowledge

Problem solving

Communication

Customer service

Analytical skills

Time management

Adaptability

English (written)

Education

Associates degree in Computer Technology

Job description

Te Connectivity Ltd in Mexico is seeking an IT Operations Analyst I to provide frontline technical support, troubleshoot hardware/software/network issues, and assist with IT projects. You will help maintain IT infrastructure and document procedures to ensure reliable operations.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train users on new systems and stay current with IT trends.