Entry-Level HR Services Analyst I — Onboarding & Support

Te Connectivity Ltd; Hermosillo; On-site; MXN 240,000 - 360,000; Full time

Job summary

Te Connectivity Ltd. en Hermosillo, México, busca un Analista de HR Services I para apoyar procesos de servicios de RRHH, gestionar solicitudes, y garantizar el cumplimiento de SLA a través de una gestión centralizada de transacciones y conocimiento del negocio LATAM.

El rol requiere formación en RRHH, inglés fluido y habilidades de comunicación; se trabajará de manera onsite, colaborando con equipos globales y mejorando procesos para una experiencia de empleado eficiente.

Qualifications

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (excellent oral and written).
• Ability to communicate to a variety of audiences.
• Please submit your resume in English
• Detail oriented and results driven.
• Self-learner mindset and curious.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.
• Strong customer service orientation.
• Proficient with MS Office, especially with Excel (Dynamic Tables)
• Familiarity with SharePoint or other Knowledge Management System

Responsibilities

• Managing the transactions required to complete the hire process of LATAM TE employees.
• Receives queries via telephone and case management ticketing system.
• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
• Identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
• Follows up on inquiries to ensure timely and accurate response and resolution to all requests
• Solves problems that are unstructured and that may require conceptual critical thinking.
• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
• Identifies and implements continuous process improvements to enhance service delivery.
• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
• Adheres to HR Services metrics as determined by HR Services Leadership.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

Skills

Fluent English

Strong communication

Customer service orientation

Ability to manage priorities

Problem solving

Self-learning mindset

Detail oriented

Education

Bachelor's degree or equivalent

Tools

MS Excel

SharePoint

Job description

Te Connectivity Ltd. en Hermosillo, México, busca un Analista de HR Services I para apoyar procesos de servicios de RRHH, gestionar solicitudes, y garantizar el cumplimiento de SLA a través de una gestión centralizada de transacciones y conocimiento del negocio LATAM.

El rol requiere formación en RRHH, inglés fluido y habilidades de comunicación; se trabajará de manera onsite, colaborando con equipos globales y mejorando procesos para una experiencia de empleado eficiente.