It Operations Analyst I

Te Connectivity Ltd; México; Presencial; MXN 240.000 - 336.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Employee Resource Group

Descripción de la vacante

Te Connectivity Ltd in Mexico is seeking an IT Operations Analyst I to provide frontline technical support, troubleshoot hardware/software/network issues, and assist with IT projects. You will help maintain IT infrastructure and document procedures to ensure reliable operations.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train users on new systems and stay current with IT trends.

Formación

• Associates degree in Computer Technology.
• 1-2 years of work experience in IT related field.
• Fluent in written English, intermediate in oral.

Responsabilidades

• Technical Support: Diagnosing and resolving hardware, software, and network problems.
• User Assistance: Providing guidance and support to users on IT systems and standard applications.
• System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
• Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
• Installation and Configuration: Installing and configuring hardware and software components.
• Documentation: Documenting IT procedures and troubleshooting steps.
• Project Support: Assisting with IT projects, including research, analysis, and testing.
• Training: Providing training to users on new IT systems and standard applications.
• Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
• Compliance and Security: Comply and understand the TEIS Policy.
• Asset management: Maintain IT asset inventory.

Conocimientos

Technical knowledge

Problem solving

Communication

Customer service

Analytical skills

Time management

Adaptability

English (written)

Educación

Associates degree in Computer Technology

Descripción del empleo

IT Operations Analyst I

Empresa: Te Connectivity Ltd
Tipo de empleo: Tiempo completo
Mexico

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks. They may also conduct research, analysis, and testing related to IT projects.

Key Responsibilities and Duties

• 1) Technical Support: Diagnosing and resolving hardware, software, and network problems.
• 2) User Assistance: Providing guidance and support to users on IT systems and Standard applications.
• 3) System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
• 4) Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
• 5) Installation and Configuration: Installing and configuring hardware and software components.
• 6) Documentation: Documenting IT procedures and troubleshooting steps.
• 7) Project Support: Assisting with IT projects, including research, analysis, and testing.
• 8) Training: Providing training to users on new IT systems and Standard applications.
• 9) Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
• 10) Compliance and Security: Comply and understand the standard TEIS Policy (TEC-06-88 Global Information Technology Policy).
• 11) Asset management: Maintain IT asset inventory.

What your background should look like

Skills and Qualifications

• Technical Knowledge: Strong understanding of hardware, software, and network systems.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Communication: Excellent written and verbal communication skills.
• Customer Service: Ability to interact effectively with users and provide excellent support.
• Analytical Skills: Ability to analyze data and identify solutions.
• Time Management: Ability to manage multiple tasks and meet deadlines.
• Adaptability: Ability to learn new technologies and adapt to changing situations.
• Languages: Fluent in written English, intermediate in oral

Education and Experience:

• Associates degree in Computer Technology
• Experience: 1-2 years of work experience in IT related field

Behaviors

• Continuous learning: shows curiosity and willingness to learn.
• Clear communication: expresses doubts and shares information clearly.
• Personal responsibility: completes tasks on time and stays organized.
• Receptiveness to feedback: listens openly and seeks to improve.
• Teamwork: collaborates with colleagues and seeks support when needed.
• Discipline and commitment: punctual and dedicated to routine tasks.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Sobre la empresa

Te Connectivity Ltd

TE connectors and sensors are embedded in many types of technological devices, where reliable and persistent data, power, signal, and sensing connectivity are required.