IT Support Analyst: Frontline Tech & US Liaison

Production Services Management De Mexico Operations; Guanajuato; Vor Ort; MXN 180.000 - 260.000; Vollzeit

Zusammenfassung

Production Services Management De Mexico Operations in León, Guanajuato is seeking an IT Analyst to maintain our technological infrastructure and provide hands-on and remote support to internal users. You will troubleshoot hardware and software issues and act as a liaison with our US IT team.

The role requires a Bachelor's degree in computer science or a related field and at least 1 year of experience in technical support, ERP environments, and network configuration.

Qualifikationen

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 1 year of hands-on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.
• Intermediate to Advanced English (written and spoken) for daily collaboration with US teams.
• Proficiency in MS Office Suite and ERP software; knowledge of networks, server troubleshooting, hardware, and OS deployment.

Aufgaben

• Provide end-user technical assistance and troubleshooting via phone, email, and in person.
• Diagnose, install, configure, and upgrade software, operating systems, and computer networks.
• Resolve day-to-day IT issues and escalate complex problems to appropriate support teams.
• Serve as the primary technical liaison between the US IT team and Mexico users.
• Maintain inventory control and monitor computing equipment, printers, and telephone lines across all sites.
• Educate end-users on how to effectively use software tools and IT applications.
• Interact with external vendors for IT equipment maintenance and replacements.
• Comply with and enforce company Quality Management, Environmental, and Health & Safety standards.

Kenntnisse

Technical support

ERP systems

Network configuration

OS deployment

MS Office

English communication

Problem solving

Ausbildung

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

ERP software

MS Office Suite

Jobbeschreibung

Production Services Management De Mexico Operations in León, Guanajuato is seeking an IT Analyst to maintain our technological infrastructure and provide hands-on and remote support to internal users. You will troubleshoot hardware and software issues and act as a liaison with our US IT team.

The role requires a Bachelor's degree in computer science or a related field and at least 1 year of experience in technical support, ERP environments, and network configuration.