IT Field Operations Lead

Kiewit; Santiago de Querétaro; On-site; MXN 900,000 - 1,250,000; Full time

Benefits offered by this job

Vacation days

Christmas bonus

Savings fund

Food vouchers

Social security

Health Care Plan

Life Insurance

Paid Time Off

Training & development

Wellness Resources

Job summary

Kiewit Mexico is seeking a seasoned IT leader to head the Technology Group, guiding field support, end-user services, and infrastructure across project sites. You will mentor technicians, manage budgets, and ensure safe, timely delivery of technology solutions.

This role requires 7+ years in IT with a minimum of 3+ years in leadership, experience with ServiceNow, and strong vendor and asset management capabilities to support diverse projects in Mexico.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field required.
• Advanced technical certifications and prior leadership experience in IT operations, field support, or infrastructure management are preferred.
• 7+ years of progressive IT experience, including field support and end-user services.
• 3+ years of leadership experience managing technical support personnel.
• Experience with IT operations, vendor management, equipment inventory, procurement, budget management and forecasting, service management, IT governance, incident management, and business continuity planning.

Responsibilities

• Lead, develop, and mentor a team of Field Technicians, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee daily Technology Group operations, ensuring work is completed safely, on time, within budget, and in accordance with quality standards.
• Plan, prioritize, and allocate resources to support business needs, project objectives, and service delivery requirements.
• Develop and manage Technology Group budgets, forecasts, and spending plans, ensuring effective financial performance and alignment with business priorities.
• Ensure controlled onboarding, transfers, and offboarding processes, including access, accounts, licenses, and asset recovery.
• Provide technical leadership and guidance for end-user support, infrastructure, networking, and job site technology solutions.
• Collaborate with business partners and Technology Group teams to develop IT estimates, project plans, and technology recommendations.

Skills

Team leadership

IT service management

Budget forecasting

Vendor management

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Asset/inventory systems

Remote collaboration tools

Job description

Kiewit Mexico is seeking a seasoned IT leader to head the Technology Group, guiding field support, end-user services, and infrastructure across project sites. You will mentor technicians, manage budgets, and ensure safe, timely delivery of technology solutions.

This role requires 7+ years in IT with a minimum of 3+ years in leadership, experience with ServiceNow, and strong vendor and asset management capabilities to support diverse projects in Mexico.