IT Manager

Kiewit Mexico; Santiago de Querétaro; Presencial; MXN 1.500.000 - 2.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Christmas bonus

Food vouchers

Social security

Health Care Plan (Medical, Dental &amp

Life Insurance

Paid Time Off (Vacation & Public

Training & development

Wellness Resources

Descripción de la vacante

Kiewit Mexico is seeking an IT leader for the Technology Group to guide field technicians and manage end-user services across job sites in Querétaro. You will ensure safe operations, on-time delivery, and adherence to budgets while providing strong technical direction for infrastructure, networking, and site technologies.

The role requires 7+ years in IT with at least 3 years in leadership, experience in IT operations, procurement, and vendor management, and familiarity with ServiceNow and asset

Formación

• Bachelor's degree required in information technology, Computer Science, Engineering, or a related field.
• Advanced technical certifications and leadership experience in IT operations, field support, or infrastructure management preferred.
• 7+ years of progressive IT experience including field support and end-user services; 3+ years in leadership.
• Experience with IT operations, vendor management, equipment inventory, procurement, budget management and forecasting, service management, incident management, and business continuity planning.
• Experience supporting job site technology deployments, mobilizations, and infrastructure changes preferred.
• Proven ability to lead teams, manage priorities, and deliver high-quality customer service in a fast-paced environment.
• IT service management and ticketing systems (Service Now)
• Asset and inventory management systems - Remote support and collaboration tools

Responsabilidades

• Lead, develop, and mentor a team of Field Technicians.
• Oversee daily Technology Group operations, ensuring safety, timeliness, budget, and quality.
• Plan, prioritize, and allocate resources to support business needs.
• Develop and manage Technology Group budgets, forecasts and spending plans.
• Ensure onboarding, transfers, and offboarding processes, including access, accounts, licenses, and asset recovery.
• Provide technical leadership for end-user support, infrastructure, networking, and job site technology solutions.
• Collaborate with partners to develop IT estimates, project plans, and technology recommendations.

Conocimientos

Leadership

End-user support

IT service management

Customer service

Budget management

Educación

Bachelor's degree in information technology or related field

Herramientas

ServiceNow

Remote support tools

Asset management systems

Descripción del empleo

Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy, oil, gas, chemicals, terminals, marine works, and mining.

Responsibilities

• Lead, develop, and mentor a team of Field Technicians, fostering a culture of accountability, collaboration, and continuous
• improvement.
• Oversee daily Technology Group operations, ensuring work is completed safely, on time, within budget, and in accordance with quality standards.
• Plan, prioritize, and allocate resources to support business needs, project objectives, and service delivery requirements.
• Develop and manage Technology Group budgets, forecasts, and spending plans, ensuring effective financial performance and alignment with business priorities.
• Ensure controlled onboarding, transfers, and offboarding processes, including access, accounts, licenses, and asset recovery.
• Provide technical leadership and guidance for end-user support, infrastructure, networking, and job site technology solutions.
• Collaborate with business partners and Technology Group teams to develop IT estimates, project plans, and technology recommendations.

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field required.
• Advanced technical certifications and prior leadership experience in IT operations, field support, or infrastructure management are preferred.
• 7+ years of progressive IT experience, including field support and end-user services. 3+ years of leadership experience managing technical support personnel.
• Experience with IT operations, vendor management, equipment inventory, procurement, budget management and forecasting, service management, IT governance, incident management, and business continuity planning.
• Experience supporting job site technology deployments, mobilizations, and infrastructure changes preferred.
• Demonstrated ability to lead teams, manage competing priorities, and deliver high-quality customer service in a fast-paced environment.
• IT service management and ticketing systems (Service Now)
• Asset and inventory management systems - Remote support and collaboration tools

• Vacation days, Christmas bonus, and vacation bonus above the law standard
• Savings fund
• Food vouchers
• Social security
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Paid Time Off (Vacation & Public Holidays)
• Training & development
• Wellness Resources (Medical appointments at a preferential price and discounts in drugstores and stores)