IT Analyst - Manufacturing Ops & End-User Support

Hussmann-American, S. de R.L. de C.V.; Ciénega de Flores; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Hussmann-American, S. de R.L. de C.V. in Monterrey Operations seeks an IT Analyst to deliver reliable, efficient tech support across end users, infrastructure, applications, and manufacturing teams.

You will manage computer equipment, software, local networks, and security controls, with a strong focus on end-user education, policy compliance, and asset management including warranty services with Dell Leasing.

Formación

• Bachelor's degree in related field.
• 5–10 years in IT processes, infrastructure or technical support.
• Strong knowledge of hardware, software, and devices listed.
• Experience supporting end users in manufacturing/operations.
• Advanced conversational English.
• Six Sigma Green Belt required; Black Belt preferred.

Responsabilidades

• Administration of Computer Equipment, Software, Frequency Radios & Local Network.
• Support and promote Hussmann and Panasonic methodologies.
• Educate end users on cybersecurity and responsible internet usage.
• Follow IT processes, security controls, and compliance requirements.
• Manage warranty processes, equipment returns, and Dell Leasing coordination.
• Review monthly IT department expenses and reporting.

Conocimientos

End-user support

Hardware & software

Windows administration

Active Directory

Office 365

SCCM

Microsoft Teams

Printer support

Network troubleshooting

English proficiency

Six Sigma Green Belt

Educación

Bachelor's degree in related field

Herramientas

SCCM

Descripción del empleo

Hussmann-American, S. de R.L. de C.V. in Monterrey Operations seeks an IT Analyst to deliver reliable, efficient tech support across end users, infrastructure, applications, and manufacturing teams.

You will manage computer equipment, software, local networks, and security controls, with a strong focus on end-user education, policy compliance, and asset management including warranty services with Dell Leasing.