Inside Sales Coordinator

Komax Group; Santiago de Querétaro; On-site; MXN 220,000 - 300,000; Full time

Job summary

The Komax group is seeking an Inside Sales Coordinator to join our El Marques location in Querétaro. You will prepare detailed equipment and spare parts quotes, enter orders, and support cross-functional teams to meet customer needs.

Ideal candidates will be bilingual (English and Spanish), have an Associate degree or equivalent, and 3+ years in inside sales or customer service. Proficiency in MS Office and familiarity with SAP or Salesforce are a plus.

Qualifications

• Bi-lingual (English and Spanish) required.
• Minimum three years of inside sales or customer service experience.
• Proficient in MS Office; strong Excel skills.
• SAP and Salesforce experience a plus.

Responsibilities

• Provide customers with quotations and quote follow-up on a weekly basis.
• Enter customer orders into the system and follow through to order fulfillment.
• Sort customer invoices, backorders, and enter machines into the customer database.
• Reconcile customer purchase orders to sales orders/invoices.
• Assist customers with general product information (part numbers, availability, order status).
• Interface with all departments to ensure customer needs are met.
• Identify correct equipment applications for customers.
• Provide monthly and quarterly reports as assigned.
• Provide back-up phone coverage for the operator.

Skills

Bilingual English/Spanish

MS Office proficiency

SAP experience

Education

Associate degree or equivalent

Tools

SAP

Salesforce

MS Excel

Job description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

As an Inside Sales Coordinator at Schleuniger, you will be communicating directly with our customers, outside salespeople, and a variety of internal team members. Core responsibilities include preparing detailed equipment and spare parts quotes, processing purchase orders through the order fulfillment stage, as well as researching creative solutions to ensure customer needs are met.

The work environment is fast-paced, and the ideal candidate will be able to shift priorities with ease. This person will possess excellent verbal and written communication skills, strong computer skills, and a desire to learn and grow.

The position is full-time, Monday-Friday, 8 a.m. - 5 p.m., working in the office at our El Marques location.

Main responsibilities:

• Provide customers with quotations and all items necessary to make a purchase decision. Also provides quote follow-up on weekly basis.
• Enter customer orders into system and follow through to fulfillment of order (IE: To ensure credit is approved, deposit received (if applicable), items have been ordered, etc.).
• Sort customer invoices daily, prints backorders and enters machines into Customer database.
• Reconcile customer purchase orders to our sales orders/invoices.
• Assist customers with general product information (part numbers, availability, order status, etc.)
• Interface with all other departments to ensure that the needs of our customers are being met.
• Identify correct equipment applications for customers.
• Provide various monthly and quarterly reports as assigned.
• Provide back-up phone coverage for operator.

What you bring to the table:

• Bi-lingual (English and Spanish) required (verbal and written).
• Associate’s degree or equivalent.
• Minimum three years of relevant experience required (inside sales or customer service experience). College education may be substituted for work experience.
• MS Office experience required, including demonstrated knowledge of Excel.
• SAP and Salesforce experience a plus.
• Professional telephone skills are essential.
• Individual must be team, customer, and sales-oriented.
• Excellent verbal and written communication skills.
• Individual must demonstrate excellent organizational and decision-making skills.

Do you have any questions?
For further details, please contact: