Service Engineer

Komax Group; Santiago de Querétaro; On-site; MXN 240,000 - 360,000; Full time

Job summary

The Komax Group, a global leader in automated wire processing, seeks a Service Engineer for Schleuniger in Querétaro, Mexico. The role focuses on diagnosing and repairing electro-mechanical and pneumatic equipment, providing comprehensive technical support, and training customers and staff.

The position is full-time, based in the Querétaro office with some travel. The candidate must have a technical degree, at least five years’ relevant experience, and be fluent in English and Spanish, with

Qualifications

• Bachelor's Degree in technical discipline strongly preferred; related experience can substitute education.
• Strong software skills and electro-mechanical aptitude required.
• Minimum five years of relevant experience.
• Must be fluent in English and Spanish (both verbal and written).
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Multi-tasking capability and excellent follow-up skills.
• Team-oriented with strong customer service skills.
• Valid Driver's License and Passport required.

Responsibilities

• Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
• Provide technical support for customers, employees, and sales representatives.
• Travel for field service repairs at the customer's location and repair machines at the office.
• Provide systems (hardware and software) troubleshooting as required for machines.
• Provide machine operator and maintenance training for our customers and sales representatives.
• Ensure proper documentation is processed, and all systems are kept current as instructed.
• Maintain and optimize a set parts inventory limit.

Skills

English fluency

Spanish fluency

Communication skills

Customer service

Multitasking

Teamwork

Driver's license

Education

Bachelor's degree in technical discipline

Job description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

As a Service Engineer for Schleuniger, a Komax Company, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.

This position is full-time, Monday-Friday, working in the office at our Querétaro, Mexico location.

Main responsibilities:

• Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
• Provide technical support for customers, employees, and sales representatives.
• Travel for field service repairs at the customer's location and repair machines at the office.
• Provide systems (hardware and software) troubleshooting as required for machines.
• Provide machine operator and maintenance training for our customers and sales representatives.
• Ensure proper documentation is processed, and all systems are kept current as instructed.
• Maintain and optimize a set parts inventory limit.

What you bring to the table:

• Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.
• Strong software skills and electro-mechanical aptitude required.
• Minimum five years of relevant experience
• Must be fluent in English and Spanish (both verbal and written)
• Excellent verbal and written communication skills.
• Professional telephone manner
• Multi-tasking capability and excellent follow-up skills.
• Team-oriented with strong customer service skills.
• Valid Driver's License and Passport required.