Field Service Engineer – Automated Wire Processing

Komax Group; Santiago de Querétaro; Vor Ort; MXN 240.000 - 360.000; Vollzeit

Zusammenfassung

The Komax Group, a global leader in automated wire processing, seeks a Service Engineer for Schleuniger in Querétaro, Mexico. The role focuses on diagnosing and repairing electro-mechanical and pneumatic equipment, providing comprehensive technical support, and training customers and staff.

The position is full-time, based in the Querétaro office with some travel. The candidate must have a technical degree, at least five years’ relevant experience, and be fluent in English and Spanish, with

Qualifikationen

• Bachelor's Degree in technical discipline strongly preferred; related experience can substitute education.
• Strong software skills and electro-mechanical aptitude required.
• Minimum five years of relevant experience.
• Must be fluent in English and Spanish (both verbal and written).
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Multi-tasking capability and excellent follow-up skills.
• Team-oriented with strong customer service skills.
• Valid Driver's License and Passport required.

Aufgaben

• Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
• Provide technical support for customers, employees, and sales representatives.
• Travel for field service repairs at the customer's location and repair machines at the office.
• Provide systems (hardware and software) troubleshooting as required for machines.
• Provide machine operator and maintenance training for our customers and sales representatives.
• Ensure proper documentation is processed, and all systems are kept current as instructed.
• Maintain and optimize a set parts inventory limit.

Kenntnisse

English fluency

Spanish fluency

Communication skills

Customer service

Multitasking

Teamwork

Driver's license

Ausbildung

Bachelor's degree in technical discipline

Jobbeschreibung

The Komax Group, a global leader in automated wire processing, seeks a Service Engineer for Schleuniger in Querétaro, Mexico. The role focuses on diagnosing and repairing electro-mechanical and pneumatic equipment, providing comprehensive technical support, and training customers and staff.

The position is full-time, based in the Querétaro office with some travel. The candidate must have a technical degree, at least five years’ relevant experience, and be fluent in English and Spanish, with