Sales Operations Coordinator

Kruger Family Industries; Lerma de Villada; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Kruger Family Industries, the North America leader in heavy gauge thermoformed plastics, is seeking a Customer Service and Sales Support professional in Mexico. The role focuses on aiding sales, maintaining customer relations, handling orders and quotes, and ensuring timely production and shipment.

English fluency is required, and travel to the United States may be necessary. Responsibilities include preparing quotations, updating records, coordinating internal shipments, and resolving customer

Formación

• Two years college/technical school or 1–2 years related experience.
• Proficiency with Word and Excel.
• Experience with ERP and CRM systems.
• Fluency in English.
• Travel to the United States approval needed.

Responsabilidades

• Engages with customers regarding new and existing purchase orders or quotes, documenting changes.
• Prepares product quotations; enters and acknowledges orders; maintains due dates and shipping information.
• Coordinates shipments with internal departments (scheduling, production, warehouse, finance).
• Documents and resolves customer issues and complaints related to orders, warranties, freight, credits, and invoices.

Conocimientos

Customer service

ERP systems

CRM systems

Microsoft Word

Microsoft Excel

Educación

Two years college/technical school

Herramientas

ERP systems

CRM systems

Microsoft Word

Microsoft Excel

Descripción del empleo

At Kruger Family Industries, parent company of Penda Corporation and TriEnda Holdings, our passion is to bring great products to life through an exceptional area of thermoformed solutions. We are the North America leader in heavy gauge thermoformed plastics. We are committed to delivering highly engineered, high quality material handling products and automotive accessories that reduce the weight and cost of traditional composite, fiberglass, wood and metal products, making this an opportunity to work in an innovative environment during an exciting growth phase.

SUMMARY

Aids and supports sales in customer service activities. Maintains customer relations, handles customer issues and utilizes systems to process data. Responds to customer needs regarding account status, technical product application and warranty claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes. Keeps all customer records and information updated and accurate.
• Prepares customer product expectation/price quotations. Enters and acknowledges customer orders. Maintains Customer due dates on orders. Maintain shipping schedule and information.
• Coordinates product shipments with internal departments including but not limited to scheduling, production, warehouse, and finance
• Documents and resolves customer issues and complaints regarding order status, warranties, damage, freight claims, credits, special invoices, and any other issues utilizing appropriate systems
• Understands and applies quality standards applicable to the position and maintains standard operating procedures in document control files
• Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of product
• Obtains product and application knowledge in order to address customer needs and promote sales of new or additional services
• Issues invoices and credits, assuming alignment with finance department; apply to customers’ supplier portals as required
• Orders management within customers’ supplier portals; may include accepting or rejecting orders
• Engages with customer accounts payable department to resolve any past due invoices, assuming alignment with finance department
• Processes and provides commercial invoices and customs documentation for international shipments
• Creates reports and correspondence for customer and department use, miscellaneous clerical functions, including typing, filing, data entry, answering telephones, covering for other personnel within the department in their absence
• Prepares Customer reports needed on sales activities

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Two years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows.
• Experience with ERP and CRM online computer systems

LANGUAGE SKILLS

Fluency in English is required. The ability to read, analyze, and interpret documents and the ability to effectively present information to all levels of employees including top management in a variety of settings is required.

Selected candidate needs to already be approved for travel to the United States.

KFI is dedicated to building a diverse, well-rounded team and appreciate authentic backgrounds and experiences..