Customer Service Representative

Oferta confidencial; Mexicali; A distancia; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Oferta confidencial in Mexicali seeks a bilingual customer service specialist to interact with external and internal customers, manage orders, and provide pricing and delivery information.

You will process orders through ERP, follow up on requests, resolve complaints, and coordinate with production and shipping. The role requires attention to detail, ability to multitask, and strong written and spoken communication in English and Spanish.

Formación

• Bachelor's degree required.
• Minimum two years’ experience in sales or customer service in a technical field.
• Bi-lingual (English/Spanish) required.
• Proficient with ERP/MRP and MS Office.

Responsabilidades

• Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal.
• Process customer orders through ERP system from fax or email in a timely manner.
• Provide pricing and delivery information, proactively follows up on customer requests.
• Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
• Resolves customer complaints and problems in a timely manner.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.
• Assist customers by checking on orders, processing returns, and solving order issues.
• Answer standard product questions and provide standard product quotes for customers.
• Interact with external and internal customers in a professional, friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.
• Learn, understand and implement department policy and procedures.
• Acts as a liaison between the customer, production and/or shipping to address and resolve problems.
• Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases
• Performs all other duties as assigned or requested

Conocimientos

Bi-lingual

Strong communication

Attention to detail

Multi-tasking

Educación

Bachelor's degree

Herramientas

ERP

MRP

MS Office Suite

Descripción del empleo

• Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal. Maintains a positive and enthusiastic approach at all times.


• Process customer orders through ERP system from fax or email in a timely manner.


• Provide pricing and delivery information, proactively follows up on customer requests


• Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.


• Resolves customer complaints and problems in a timely manner.


• Manage, organize and prioritize workload to maximize completion of daily responsibilities.


• Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.


• Assist customers by checking on orders, processing returns, and solving order issues.


• Answer standard product questions and provide standard product quotes for customers.


• Interact with external and internal customers in a professional, friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.


• Learn, understand and implement department policy and procedures.


• Acts as a liaison between the customer, production and/or shipping to address and resolve problems.


• Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases


• Performs all other duties as assigned or requested

Education/Certifications

• Bachelor's degree

Experience

• Minimum two-years’ experience working in sales/customer service in technical or related field

Qualifications

• Bi-lingual


• Working knowledge of ERP, MRP, and MS Office Suite


• Attention to detail, accurate


• Strong mathematical skills


• Ability to multi-task and manage multiple projects in a fast-paced environment.


• Strong oral and written communication skills


• Ability to work independently and with a team in a remote environment.