In-Room Dining Lead – Luxury Resort

Four Seasons Hotels and Resorts; Baja California Sur; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Shuttle service

Uniform dry cleaning

In-house training workshops

Employee recognition programs

Job summary

Four Seasons Los Cabos at Costa Palmas is seeking an In Room Dining Supervisor to oversee daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role leads the IRD team and coordinates with kitchen and other outlets to uphold brand standards.

The ideal candidate has at least 3 years in F&B, 1 year in a luxury hotel, and fluency in Spanish and English.

Qualifications

• Minimum 3 years in food & beverage industry
• Minimum 1 year in a luxury hotel or similar high-end hospitality environment
• Current work authorization in Mexico

Responsibilities

• Supervise and coordinate all In Room Dining and Gingers orders from preparation to delivery, ensuring accuracy, presentation, and timeliness.
• Monitor service standards, cleanliness, and product quality according to brand guidelines.
• Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations.
• Oversee minibar operations, including restocking, inventory control, and billing accuracy.
• Handle guest feedback and resolve complaints in a courteous and efficient manner.
• Maintain accurate records of sales, inventory, and costs.
• Support the IRD Manager with reports, menu updates, and training materials.

Skills

Spanish fluency

English fluency

Job description

Four Seasons Los Cabos at Costa Palmas is seeking an In Room Dining Supervisor to oversee daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role leads the IRD team and coordinates with kitchen and other outlets to uphold brand standards.

The ideal candidate has at least 3 years in F&B, 1 year in a luxury hotel, and fluency in Spanish and English.