Supervisor - IRD

Four Seasons Hotels and Resorts; Baja California Sur; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Shuttle service

Uniform dry cleaning

In-house training workshops

Employee recognition programs

Job summary

Four Seasons Los Cabos at Costa Palmas is seeking an In Room Dining Supervisor to oversee daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role leads the IRD team and coordinates with kitchen and other outlets to uphold brand standards.

The ideal candidate has at least 3 years in F&B, 1 year in a luxury hotel, and fluency in Spanish and English.

Qualifications

• Minimum 3 years in food & beverage industry
• Minimum 1 year in a luxury hotel or similar high-end hospitality environment
• Current work authorization in Mexico

Responsibilities

• Supervise and coordinate all In Room Dining and Gingers orders from preparation to delivery, ensuring accuracy, presentation, and timeliness.
• Monitor service standards, cleanliness, and product quality according to brand guidelines.
• Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations.
• Oversee minibar operations, including restocking, inventory control, and billing accuracy.
• Handle guest feedback and resolve complaints in a courteous and efficient manner.
• Maintain accurate records of sales, inventory, and costs.
• Support the IRD Manager with reports, menu updates, and training materials.

Skills

Spanish fluency

English fluency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of In Room Dining Supervisor

The In Room Dining Supervisor is responsible for overseeing daily operations of the In Room Dining and Gingers service, ensuring guests receive exceptional, personalized, and timely service in the comfort of their rooms or private residences. This role supervises the IRD and Gingers team, coordinates with kitchen and other F&B outlets, and ensures all service standards and brand guidelines are consistently met.

What you will do:

• Supervise and coordinate all In Room Dining and Gingers orders from preparation to delivery, ensuring accuracy, presentation, and timeliness.
• Monitor service standards, cleanliness, and product quality according to brand guidelines.
• Coordinate with kitchen, stewarding, and front-of-house teams to ensure smooth operations.
• Oversee minibar operations, including restocking, inventory control, and billing accuracy.
• Handle guest feedback and resolve complaints in a courteous and efficient manner.
• Maintain accurate records of sales, inventory, and costs.
• Support the IRD Manager with reports, menu updates, and training materials.

What you bring:

• Fluency in both Spanish and English is required to effectively communicate with diverse guests and staff.
• A minimum of three (3) years of experience working in the Food & Beverage industry is essential for this position.
• A minimum of one (1) year of experience in a luxury hotel or a similar high-end hospitality environment is highly preferred and considered a valuable asset.

*This job requires applicants to have current work authorization in Mexico*

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

Service Culture

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs