Implementation Analyst – Banking & Payments Solutions

Cognizant; Monterrey, Región Centro, Santiago de Querétaro; Presencial; MXN 250.000 - 420.000; Jornada completa

Descripción de la vacante

Cognizant in Mexico is seeking an Analyst-Implementation to act as a business/technical SME for Item Processing and Print & Mail engagements across US Banking, Cards & Payments clients. You will gather requirements, design solutions, configure platforms, and lead stakeholder discussions.

The role requires collaboration with cross-functional teams, strong communication, and ability to mentor others. Multiple locations include Monterrey, Guadalajara, Queretaro and Mexico City.

Formación

• Gather requirements, author BRDs/FRDs, design solutions, and configure platforms.
• Banking, Cards & Payments domain.
• Item processing, print & mail, remittance, ACH, ICL, check clearing, return items.
• Capture channels: branch, teller, distributed, merchant, mobile, ATM image deposit (capture, balancing, exceptions).
• Duplicate Detection configuration; deposit lifecycle management.
• Business analysis: requirements gathering, BRDs/FRDs, solution design, gap/impact/risk assessment, traceability & change management.
• Translate business needs → technical solutions; bridge business & tech teams.
• Stakeholder & cross-functional management; client escalations; sign-off accountability.
• Strong written/verbal communication, documentation, training & mentoring (senior levels).
• Print & Mail: composition & output tooling, file intake & validation, print floor / insertion / printer-inserter ops.
• Lead client calls, presentations, conflict resolution (senior/lead levels).

Responsabilidades

• Lead client calls, presentations, conflict resolution (senior/lead levels).
• Translate business needs into technical solutions; bridge business and tech teams.
• Capture channels and manage deposit lifecycle processes across item processing/Print & Mail.
• Coordinate stakeholder and cross-functional activities; handle client escalations and sign-offs.
• Prepare and maintain clear documentation, training materials, and mentor junior staff.

Conocimientos

Banking domain

Item processing

Print & mail

BRDs/FRDs

Requirements gathering

Solution design

Stakeholder management

Communication

Training & mentoring

Client calls & presentations

Cross-functional collaboration

Spanish (Advance)

English (Intermediate)

Descripción del empleo

Cognizant in Mexico is seeking an Analyst-Implementation to act as a business/technical SME for Item Processing and Print & Mail engagements across US Banking, Cards & Payments clients. You will gather requirements, design solutions, configure platforms, and lead stakeholder discussions.

The role requires collaboration with cross-functional teams, strong communication, and ability to mentor others. Multiple locations include Monterrey, Guadalajara, Queretaro and Mexico City.